Part-Time Customer Service Representative
Job Description As Customer Care Rep resentative I, you will be the first point of contact for our clients' customers, providing exceptional and meaningful interactions. Your primary focus will be to handle a high volume of customer inquiries and problems via telephone and email, ensuring a courteous and efficient response. You may also be involved in promoting and selling our client's products and services, as well as handling billing and account-related queries. Operates computer/on-line guidelines for the purpose of responding to customer inquiries. Resolve customer issues on first contact. Follows escalation procedures as needed. Safeguards important customer and company information in order to maintain confidentiality. Crafts response to customer in a clearly written communication using proper grammar and syntax. Convey information in a succinct manner. Using email to communicate with customers who have often made multiple attempts to resolve their issue(s). The Engagement Specialist may need to diffuse negative emotions with the customer in order to re-establish trust. Demonstrates a high level of customer service to assure customer satisfaction. May perform other related duties and responsibilities as assigned and/or required . Job Requirements Fluent in verbal and written English. Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner . Ability to work effectively in a team oriented , high demand and fast paced environment. Ability to maintain high level of confidentiality and work with highly sensitive data and information. Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner . Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management. Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products. Knowledge , Skills and Abilities 2 CXC, City & Guilds ( inclusive of English Language ), H.E.A.R.T Certificate in Customer Service or BPO , or equivalent preferred. Knowledge, Skills and Abilities: KSAs Common to All JDs: Fluent in verbal and written English. Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner. Ability to work effectively in a team oriented , high demand and fast paced environment. Ability to maintain high level of confidentiality and work with highly sensitive data and information. Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts. Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner. Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management. Familiarity with a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products. “STARTEK is an Equal Opportunity Employer”
