Remote Tier‑1 Support Contractor Role
<p>ModSquad collaborates with major global brands and is seeking exceptional customer service professionals.<br /> Do you have customer support experience?<br /> Do you enjoy remote work and appreciate a flexible schedule?</p> <p>We’re looking for independent contractor Mods to join our network. If you want to work on dynamic projects for well‑known, modern, high‑visibility brands, ModSquad is the right place. You probably already recognize and use many of the brands we support. Their customers expect excellent service—and that’s exactly what our Mods provide.</p> <p>Our Mods bring strong skills, a positive mindset, and plenty of enthusiasm to every task. They help customers find answers, solve problems, and confidently navigate products or services. New projects are open now, with more on the way.</p> <p>Project hours:<br /> 24/7 coverage, with the most demand from 9:00 a.m. to 6:00 p.m. PT</p> <p>Orientation start date:<br /> December 23, 2024</p> <p>Hourly rate:<br /> Discussed during the interview</p> <p>Availability:<br /> 20 hours per week<br /> Up to 60 days, depending on project needs</p> <p>Language:<br /> English</p> <p>What we’re looking for:<br /> • Zendesk experience<br /> • Tier 1 support background<br /> • Familiarity with tickets, inbound calls, chat, and email support<br /> • Ability to troubleshoot web and mobile app issues<br /> • Strong multitasking skills across multiple browsers and tabs<br /> • Technical knowledge of Mac, PC, iOS, Chromebook, Kindle Fire, and Android devices and apps<br /> • Ability to guide users through installing or navigating apps and websites<br /> • Professional, empathetic communication<br /> • Dependable, high‑speed internet</p> <p>Work setup requirements:<br /> • Personal laptop or desktop with Windows 10 or newer<br /> • Quality headset<br /> • Quiet workspace for calls<br /> • Willingness to install MSQ security software and a mobile 2FA app</p> <p>What you’ll receive:<br /> • Opportunities to work with major global clients like the NFL, Vimeo, and Topps<br /> • Flexible self‑scheduling<br /> • Access to exclusive “Hot Gigs” within the Mod Network<br /> • The convenience of working from home<br /> • Competitive hourly pay discussed during the initial interview<br /> • Paid orientation</p> <p>Important: Take your time completing the application. Clear, complete, and grammatically correct responses improve your chances of being selected for an interview.</p> <p>Note: Chromebooks cannot be used for ModSquad projects.</p> <p>About ModSquad:<br /> ModSquad delivers Managed Digital Engagement Services worldwide. Our network of more than 10,000 Mods supports customers, moderates online content, manages communities, and engages on social platforms for many of the world’s top brands, including the NFL, Zendesk, and Topps. We help companies strengthen their customer relationships. With Mods working in over 50 languages across more than 70 countries, we are the trusted leader in digital engagement.</p> <p>ModSquad is an equal opportunity employer. All applicants are considered without regard to legally protected characteristics. Compensation varies by client and cannot be negotiated; it is provided during the interview. Pay depends on location, duties, required skills, and experience. Although we hire globally, this position is not available to residents of California, Colorado, New York, or Washington.</p>
