Medical Office Assistant - Receptionist
About the position
Working at Gimbel Eye Centre (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential. Join our team, where our Great Place to Work® certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.
Responsibilities
- Welcome patients and visitors with professionalism, deliver exceptional customer service, and create a positive first impression of the clinic.
- Register patients using our medical software, verify demographic and appointment information, and maintain accurate electronic medical records.
- Schedule, confirm, and manage patient appointments while responding to general inquiries and directing patients to the appropriate team members.
- Monitor patient flow, communicate wait times, and support an efficient and seamless clinic experience.
- Process patient payments, prepare invoices, and complete daily cash balancing and end-of-day closing procedures.
- Notify Patient Counsellors of cancelled or missed appointments to support timely patient follow-up and continuity of care.
- Maintain a clean, organized reception area and provide administrative support to ensure the smooth day-to-day operation of the clinic.
- Support the organization’s Risk Management program by identifying and promptly reporting patient safety concerns, incidents, or potential risks to clinic management, to assist in the organization’s overall efforts to identify, report, and mitigate risks.
Requirements
- Excellent communication skills in English (verbal & written).
- Comfortable with computers, technology, and Microsoft 365.
- Looking for a fast-paced, dynamic work environment where your ability to work in a team and excel at multi-tasking will be an asset.
- Organizational, collaborative, autonomous, multitasking, and time management skills.
- Flexible and willing to travel to all three Calgary clinics (TLC Calgary SW, LASIK MD Calgary & Gimbel Eye Centre).
- Motivation and desire to learn.
Nice-to-haves
- Knowledge of EMR systems is an asset.
- Experience in the health care field is considered an asset (ex: medical assistant, receptionist, medical secretary or scribe, administrative assistant, physiotherapy assistant, optometry assistant, orderly, dental assistant, pharmacy lab technician, sterilization assistant, animal health technician assistant, veterinary assistant, etc.).
Benefits
- Permanent full-time position (32hrs - 40 hrs p/week).
- Free LASIK surgery
- 3 weeks of vacation
- 3 sick days
- 1 floater
- 1 wellness day
- Group insurance
- Telemedicine
- RRSP match
