Flow Navigator
We are currently hiring part-time Flow Navigators for our partner sites in Halton Region.
As a Flow Navigator, you’ll play a key role in supporting patient flow and overall efficiency within the Emergency Department. You’ll work closely with physicians, nurses, and clerical staff to help ensure patients move through their visit smoothly and safely. Please note that this position does not involve any clinical care.
Key Responsibilities:
- Support the lead nurse in directing patient flow between waiting areas, treatment rooms, bloodwork, and Diagnostic Imaging
- Assist in bringing patients in and out of rooms based on department needs
- Help prepare patients for reassessment and notify physicians when patients are ready
- Assist with arranging follow up appointments and helping coordinate next steps in care, in collaboration with the clinical team
- Monitor treatment room usage to support efficient turnover
- Maintain a clean and organized environment by:
-Ensuring rooms are stocked and ready for the next patient
- Ensure required equipment for patient assessments is available and clean
- Support communication and coordination by:
-Liaising with nurses, clerks, and other team members to maintain flow
- Provide non-clinical support to patients, including:
-Answering non-clinical questions and directing clinical concerns to nursing staff
This is a non-clinical support role. Flow Navigators do not provide medical care, make clinical decisions, provide medical advice, or replace clinical duties—but rather support the clinical team in maintaining flow and ensuring a safe, efficient care environment.
Qualifications:
Education
- Pursuing or completed a degree/certification in pre-med, nursing, healthcare administration, or a related discipline.
- Familiarity with anatomy, physiology, and medical terminology is an asset.
- Experience in a fast-paced hospital/clinic, medical office, or customer-facing role.
- Familiarity with common EMRs (Epic, MEDITECH, Cerner) is an asset but not required—full training will be provided.
- Strong computer literacy and administrative skills
- Excellent interpersonal and communication skills, with a professional and empathetic approach
- Ability to multitask and perform under pressure in a dynamic clinical environment
- Comfortable on your feet for long periods; able to move quickly between zones and tasks
- Strong situational awareness and ability to prioritize as ED conditions change
- Respect for privacy and confidentiality; understanding of PHIPA requirements
- Must be flexible for evening, overnight and weekend shifts
- Access to a vehicle or residence near the hospitals is preferred, especially for shifts outside public transit hours
- $18.00 per hour, with yearly performance-based raises
- Minimum 1-year commitment
- Minimum of 2-3 shifts weekly
