Account Services Representative - night shift
Scandinavian Building Services has been a Canadian leader in retail and commercial cleaning for the last 60 years. Starting as a small family owned and operated business in Edmonton Alberta in 1982 to offering full service janitorial and building maintenance across Canada today. We attribute our success to staying true to our core values of Service, Motivate, Respect, and Connect. As we continue to grow we are looking to add a Account Specialist in Kelowna to the Scandi Family! You will be taking care of a specific client portfolio of 8 sites. Travel will include weekly and bi weekly visits with this decreasing to monthly visits to remote areas in the winter across Kelowna, Vernon, Salmon Arm, Westbank, Penticton, Kamloops, and Merritt . Business hours are Monday to Friday 8am - 4:30pm with flexibility needed as business needs fluctuate. When not on the road visiting sites you are welcome to work from the comfort of your own home.
We want our employees to grow with us long term.
With a strong national presence across Canada
Benefits: We offer a comprehensive medical and dental plan as well as personal days off.
Reporting into the Regional Director you will be taking care of the day to day operations of the accounts and sites that are in your designated portfolio.
Site Visits; Conducting site visits at store locations within your region ensuring compliance with safety and customer service standards
Account Management; Creating and fostering strong relationships with key clients and store managers. Handling all complaints or issues in a prompt and timely fashion ensuring utmost satisfaction at all times
Handling all personnel issues for the hourly Cleaners at your sites for both internal and subcontractors including; scheduling, conflicts, hiring, training, performance management, and disciplinary action
Managing operational activity planning, directing, organizing, and controlling all activities in assigned locations ensuring full completion of scope of work. Monitoring and managing client specific KPI’s to ensure they are met or exceeded
Ensure Owner Operators have a full understanding of contract scope of work. Providing coaching and performance management including issuing warnings as required
Financial Administration; Managing invoice control, budget, profit and reconciliation of all accounts on a monthly, quarterly and annual basis
Experience delivering client-focused solutions to customer needs, with a demonstrated ability to communicate and connect
Possess the ability to work with multiple software platforms and applications
Intermediate computer skills including Outlook, Word, and Excel, ability to create and edit reports as required
Demonstrated dependability with the ability to work flexible hours, be available for communication at all times, and travel (possible over nights and weekends required)
Competitive Wages are offered as per industry standards
iPad, Cell Phone and Computer provided
20 minute preliminary phone interview with our Recruiter
~30 minute MS Teams video interview with the Hiring Manager and direct Supervisor for the role
At Scandinavian Building Services we are an equal opportunity employer who values a diverse workplace.
