Remote Chat Support Agent

Careerscape is recruiting on behalf of our client for an entry-level, fully remote Chat Support Agent to join their growing customer experience team. This is a great opportunity for someone who loves helping people, types quickly, and wants to build a career in customer service without ever leaving home.

Day to day, you will spend your shift chatting with customers through a live chat platform, answering questions, troubleshooting simple issues, and making sure every conversation ends on a positive note. People who thrive in this role are patient, upbeat, and comfortable juggling multiple chat windows at once while keeping their tone friendly and professional.

Responsibilities
  • Respond to incoming customer chats in a timely and professional manner
  • Handle multiple live chat conversations simultaneously
  • Answer questions about products, services, orders, and account issues
  • Troubleshoot basic technical and billing problems using internal guides
  • Escalate complex issues to the appropriate team or supervisor
  • Document every interaction accurately in the CRM system
  • Meet daily and weekly performance targets for response time and satisfaction
  • Identify recurring customer issues and report trends to management
  • Follow company scripts and tone guidelines while personalizing responses
  • Stay current on product updates and policy changes
Requirements
  • High school diploma or equivalent required
  • No prior experience necessary, training provided
  • Strong written communication skills and clean grammar
  • Comfortable typing at least 40 words per minute
  • Reliable home internet connection and a quiet workspace
  • Ability to multitask across several chat conversations at once
  • Basic computer proficiency including web browsers and CRM tools
  • Availability to work assigned shifts including some evenings or weekends
  • Positive attitude and genuine interest in helping customers
Benefits
  • Medical, dental, and vision insurance
  • 401k retirement plan with company match
  • Paid time off and paid holidays
  • 100 percent remote position with flexible scheduling options
  • Paid training and ongoing coaching
  • Home office equipment stipend
  • Career growth into senior support or team lead roles
  • Employee wellness and assistance program
  • Casual, supportive team culture
  • Opportunities for performance-based bonuses

Remote

Skills:
Billing, Coaching, Communication Skills, Computer Skills, Customer Experience, Customer Relationship Management (CRM) Systems, Customer Support/Service, Dental Insurance, Employee Assistance Plan, Identify Issues, Multitasking, Office Equipment, Online Chat, Scripting (Scripting Languages), Team Lead/Manager, Time Management, Trend Analysis, Typing, Vision Plan, Web Browsers, Writing Skills


Careerscape



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