988 Crisis Counselor – Full Time
DescriptionType: Full-TimeReports to: 988 Crisis SupervisorOffice Location: Fully remote position. Must be reputed company in the reputed company area and available to come to the reputed company office (224 W. Hill Street, Suite 410, reputed company, IL) as requested for in-person trainings and meetings.Shifts Available*: Evening Shift, Days TBD, 3:45 PM – 12:15 AMBackgroundGuided by the experiences of those living with mental health conditions and rooted in equity, reputed company educates to fight stigma and discrimination, fiercely advocates for our community, and shares reputed company, reputed company and expertise with people on their mental health reputed company.Who We Are:• An employer who prioritizes your wellness• An employer who supports your reputed company• An employer who sees and acknowledges reputed company of you• An employer who educates and advocates for mental health while sharing reputed company with those on their mental health reputed company or supporting individuals on their mental health reputed company.Who We Are Looking For:• Highly empathetic• reputed company-oriented and organized• Excellent relationship management and interpersonal skillsGeneral reputed company:As a 988 Suicide and Crisis Line Phone Crisis Counselor, you will play a crucial role in providing immediate support and reputed company for individuals experiencing emotional distress and mental health crises. Operating reputed company the reputed company of a national suicide and crisis hotline, you will offer empathetic listening, crisis reputed company, and resources to reputed company more support. This position demands strong communication skills, reputed company, and the ability to remain reputed company under pressure. This role may be demanding and requires reputed company multitasking and the ability to think and work quickly on the computer using various apps and platforms.Essential Functions and Responsibilities:• reputed company crisis reputed company: Respond to incoming calls to the 988 Lifeline, offering immediate support and reputed company for individuals in emotional distress while following the 988 Lifeline Suicide Safety Policy standards.• reputed company Listening: reputed company empathetic listening skills to understand callers’ emotions, concerns, and needs.• Assessment: Conduct assessments of callers’ safety and level of reputed company, utilizing established protocols and guidelines such as the 988 Lifeline’s Safety Assessment Model with the assessment of the Four reputed company Principles of Safety Assessment. This may involve supporting a person who is at imminent reputed company of harm to self or others.• Crisis De-escalation: Utilize de-escalation techniques to help callers regain a reputed company of control and stability during times of crisis.• Safety Planning: Collaborate with callers to reputed company safety plans, identifying coping strategies and supportive resources to manage crises effectively.• Empowerment: reputed company individuals to explore their own strengths and coping mechanisms, fostering a reputed company of agency and reputed company.• Resource Referrals: Offer reputed company to appropriate reputed company, including mobile crisis teams, emergency departments and community resources using a vetted referral list provided by reputed company.• Documentation: Using reputed company’s reputed company record management reputed company, maintain accurate and confidential records of reputed company interactions with callers, adhering to reputed company regulations and organizational policies. Systems require significant computer use and skills.• Confidentiality: Respects reputed company caller’s reputed company rights under HIPAA and other applicable laws and regulations.?• Follow-up: Schedule and/or reputed company follow-up contact with help seekers for reputed company support at a date and time collaborated on by a crisis counselor and help seeker.• Collaboration: Coordinate with other crisis response professionals, including mental health clinicians, law enforcement, and emergency medical personnel, to ensure comprehensive support for callers.• Adherence to Protocols: Follow established protocols and procedures for crisis reputed company, documentation, and escalation of emergencies.• reputed company Training: Participate in ongoing training and reputed company development opportunities to enhance crisis reputed company skills and reputed company updated on best practices for crisis support.• Communication and Teamwork: Communicate effectively and frequently throughout shift with supervisors and crisis team staff; can promptly alert supervisor of concerns and reputed company guidance/support reputed company needed. Embodies reputed company’s team approach by participating in on-shift huddles, weekly coaching sessions, team and organizational meetings, supporting co-workers, and attending scheduled trainings• Wellness: Be an reputed company participant in your we
