Virtual Receptionist
This a Full Remote job, the offer is available from: Canada
Company Description
MalOPlus™ Group Inc., provides Business Development services in the fields of Accounting, Administration and Marketing. Our goal is to help small and medium-sized businesses explore outsourcing solutions to minimize their administrative and operating costs. We also offer to home-based self-employed professionals, a network that provides contractual work.
MalOPlus™ Group Inc., is a collective of 3 companies operating under the MalOPlus™ Brand and a few other sister companies managing other Brands owned by MalOPlus™ Group Inc. This position is for one of these subdivisions.
Job Description
Responsibilities :
- Welcome clients on the virtual reception console, the website or by email;
- Answer incoming calls from de call center courteously and politely, note the telephone messages and determine clients' and colleague's needs in order to take the appropriate actions as requested;
- Act as technical support for clients and colleagues (address their needs and inform the on the services offered by the enterprise);
- Act as a liaison between clients and Project Managers;
- Plan and coordinate meetings and appointments;
- Assist in daily operations for enterprise effectiveness;
- Manage and update documents;
- Carry out any other tasks considered pertinent by the Director of Operations or the Coordinator of Humans Ressources within the range of the post-holder's skills.
Qualifications
- Present a professional image and excel in customer service;
- Ability to interact with professionalism and adopt a positive attitude at all times towards clients, colleagues and superiors;
- Excellent communication, teamwork and constructive problem-solving skills;
- Organised, proactive, autonomous, good ability to set priorities and multitask;
- Ability to learn and acquire new skills rapidly and to adapt to new challenges and situations;
- Ability to work under pressure;
- Experience working remotely from home office;
- Languages spoken and written: French and English (essential), Spanish or other languages (asset).
Additional Information
LOCATION
Work from your Home-Office
Can work from anywhere from Canada or USA, as long as we have openings in your area.
EDUCATION
College, Finished
Minimum 5 years Experience
Training in Business Administration, Marketing or Communications, is preferred.
REMUNERATION:
Based on experience
SCHEDULE:
Flexibles hours
Part-Time (minimum 15hours per week) or Full-Time (40hours)
Week-days, Evening & Week-end Shifts available
START DATE:
a.s.a.p.
