## Join Our Team at Amex GBT At Amex GBT, we believe travel is a force for good. Our colleagues find inspiration in making an impact on our industry, and we offer an inclusive, collaborative culture where your voice truly matters. In this role, you’ll be part of our U.S. Military and Government team, delivering seamless travel management services to our federal clients. As a Travel Consultant, your mission is to provide outstanding customer service to defense and government travelers before, during, and after their business trips. Through our winning combination of exceptional people and innovative technology, we ensure our customers’ travel experience is unforgettable from start to finish—for all the right reasons. ### What You'll Do - Create and complete travel arrangements for air, hotel, car, and rail. - Build reservations according to client standards and preferences, ensuring accuracy and compliance. - Act as a trusted advisor by offering informed, insightful recommendations that deliver the best traveler experience. - Handle basic and moderately complex bookings, including non-standard multi-destination trips, ticket exchanges, and complex fares. - Escalate the most complex bookings to more experienced staff. - Tackle both routine and non-routine assignments with confidence and care. - Benefit from comprehensive training provided by experienced colleagues, and stay current using our social intranet. ### What We're Looking For You must be fluent in both English and Japanese—written and spoken. Strong verbal and written communication skills are essential. Basic proficiency in MS Office is required. A genuine passion for high-quality customer service is key—we care about our customers, and it’s important that you do too. We value strong teamwork skills, a positive, can-do attitude, and a willingness to learn and grow. Note: CWT accepts military experience and certifications as a substitute for some requirements. ### Location This role is based in Kadena, Japan, and is part of CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. ### The #Team. GBT Experience Find your happy medium at Amex GBT with flexible benefits tailored to each country, starting on day one. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for you and your immediate family. Enjoy travel perks with a choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals. Develop the skills you want when the time is right, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. We strive to champion inclusion in every aspect of our business. Connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, celebrate achievements, and drive company awareness and action. All applicants receive equal consideration for employment regardless of age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected characteristic. We are committed to providing reasonable accommodation to qualified individuals with disabilities. If you need an accommodation during the hiring process, please let your recruiter know. For details on how we protect your data, see the Amex GBT Recruitment Privacy Statement. Don't meet every single requirement? If you're passionate about our mission and believe you'd be a phenomenal addition, please apply—you might be exactly who we're looking for.