Technician Accounts Receivable (6-Month Temporary Contract)

About the position

The Accounts Receivable Technician is responsible for answering customers inquiries about the billing, post and reconcile cash receipts, collecting unpaid accounts and providing excellent Customer Service.

Responsibilities

  • Respond to customer requests regarding their invoice, payment or reimbursement
  • Answer questions related to invoices for the travel agent, internal group agents and staff
  • Process refunds requested from customers by phone or email
  • Contact customers for payment collection on all due invoices in a professional manner
  • Take steps to help collect payment on time
  • Provide superior customer service while collaborating with internal and external stakeholders
  • Execute daily deposits of receipts and bank preparation in the accounting system
  • Investigate off-balance customer accounts and take action to properly adjust
  • Follow-up of uncollected payments due to credit card failures
  • Application of promos and issuance of commission if necessary
  • Send the account statement to customers
  • Any other related task

Requirements

  • Diploma of Collegial Studies (DEC) in Accounting, Finance, Management or equivalent
  • Minimun of six (6) months experience in a similar role
  • Advanced computer skills (Microsoft Word, Excel, PowerPoint)
  • Perfectly bilingual in English and French
  • Demonstrate organization, rigor and autonomy
  • Excellent communication/analytical skills
  • Ability to work according to priorities and ability to solve problems
  • Good teamwork skills
  • Comfortable in a dynamic and fast-paced work environment

Benefits

  • Generous employee travel programs
  • Hybrid work model
  • Health and dental benefit plans for you and your family
  • Training and development tools
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