Technical Services Representative, Rogers Center, Ottawa (Union)

About the position

The Technical Services Representative plays a key-role in the operations as he/she set up, operating and dismantling audio visual equipments. This role involves servicing trade shows, hotel conventions, and staging events. The representative will also be responsible for verifying completed purchase orders, loading and unloading trucks (which requires lifting heavy equipment), climbing stairs and ladders, and performing control testing and troubleshooting of equipment before assigned events. The position may require sitting for lengthy periods to operate equipment, walking during trade shows, and driving cube vans and panel vans, potentially for long distances. Handling equipment with care and completing event reports are also key aspects of the role. In some instances, the representative may act as a Lead TSR, coordinating a team and serving as the on-site resource for clients and the operations department. Other duties may be assigned as needed.

Responsibilities

  • Setting up, operating, and dismantling audio visual equipment at events as assigned.
  • Servicing trade shows, hotel conventions, and staging events.
  • Verify completed purchase orders and that all required equipments were prepared.
  • Loading and unloading trucks; requires to lift heavy equipment.
  • Climbing stairs and ladders
  • Perform various control testings and troubleshoot equipments before the assigned event.
  • Sitting for lengthy periods to operate equipment in meeting rooms (could be at least four hour stretches lasting all day)
  • Walking during trade shows.
  • Driving defensively – cube vans and panel vans
  • Driving long distances (or as a passenger).
  • Handling equipment with care.
  • Complete reports on events as per company procedure
  • Representing the Company in a professional manner
  • As required, act as Lead TSR which consists of coordinating a team of TSR and freelancers and act as the on-site resources for the client and operations department.
  • Perform other duties as assigned.

Requirements

  • High School diploma combined with a minimum of 2 years experience in a similar position or a post secondary diploma in a relevant domain
  • 2-3+ years of audio visual experience is required.
  • Set up knowledge of the following equipment is required: Portable Sound Systems ( speakers, mixers and equalizers ), Wireless Microphones, Audio Cassette and CD Players, LCD Data Projectors and Monitors, Computer Interfaces and Switchers, Betacam and VHS Players, Large Projection Screens and Scaffold towers, Industrial Video Cameras, Video Lighting Equipment, Simultaneous Translation Equipment, Fastfold Screens, Cameras, Risers/Staging
  • Strong Client Service and interpersonal skills
  • Professional Appearance and behavior
  • Able to work under pressure with tight delays
  • Analytical and problem resolution skills
  • Organizational Skills
  • Valid driver’s license

Nice-to-haves

  • 2-3+ years of customer service or hospitality experience is preferred.

Benefits

  • potential overtime
  • bonuses
  • incentives
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