Support Specialist (PST time zone)

Canopy Connect is building the infrastructure that powers best-in-class insurance experiences. We empower consumers to gain value and convenience from their own data, and we enable businesses to securely and quickly support their customers.

We're growing quickly and are scaling up. As an Support Specialist, you'll provide chat, email and zoom support to Canopy Connect’s agency product customers to ensure that they receive the help they need in a timely manner.

This is an opportunity to get in early with a well-capitalized startup. 

About you

  • Willing to work PST hours (9am to 5pm)
  • 1 year experience in a customer facing support role in a fintech, insurtech or SaaS company.
  • Understanding of common sales support tools like chat, shared inboxes, and video.
  • Exception written communication skills.
  • Demonstrated ability to learn software platforms quickly.
  • Typing speed of at least 55 wpm
  • Bonus: Experience using Hubspot and Stripe.
  • Bonus: Deep insurance industry knowledge.
  • Bonus: Programming experience in any language and experience with SQL databases.

Please note that we are only accepting candidates who are authorized to work in the United States or Canada.

The expected salary range for this position is: $60k - $70k. 

 

Our Benefits

  • Healthcare: We offer company-sponsored health, dental and vision insurance for employees and dependents.
  • Equity: We are a team of owners and we provide our team with generous equity grants.
  • Time to Recharge: We offer unlimited paid time off. Unplug, recharge, and come back refreshed.
  • Remote Friendly: We are a fully distributed team. We all work remotely. We offer a $1,000 stipend to equip you with a home office that is comfortable and personalized to your needs.
  • Friday Reimbursed Lunch: Order lunch on Fridays, and we'll cover it!
  • 401K: We offer a 3.5% match. 

Our Core Values

  • Be Worthy of Trust | We are building critical infrastructure that processes sensitive data. We earn trust every day by being transparent, honest and clear to all stakeholders.
  • Find a Way | We seize opportunities and iterate quickly. We refuse to get blocked. We are relentlessly optimistic about possibilities. Tenacious and creative, we find a way.
  • Own It | We are owners of the product and the company, and we own our successes as well as our failures. We value people who embody extreme ownership.
  • Think “We” Not “I” | We prioritize the success of the team over individual contributions. The best decisions are made through triangulating the opinions of the team. Productive disagreement leads to good decisions. We don’t tolerate brilliant jerks.
  • Raise the Bar | Our standard is to be the best in the world at what we do. We redefine excellence each day.

To protect the interests of all parties, Canopy Connect will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Canopy Connect will be considered Canopy Connect property. Canopy Connect will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Canopy Connect will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

 

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