Specialist (Seasonal, Part-Time)
Apple Retail is where the best of Apple comes together. As a Specialist, you build brand loyalty and create owners of Apple products and services. You're dedicated to selling and delivering a customer service experience that is unlike any other.
Responsibilities
- Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
- Understand and proactively stay up to date on Apple's products, services, purchase options, and Product Zone sales processes.
- Support peers throughout the store by sharing knowledge about Apple's products, services, and purchase options.
- Maintain accuracy and follow guidance.
- Perform other tasks as needed, including providing customer service and support in other areas of the store.
- Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.
- Demonstrate Apple's values of inclusion and diversity in daily activities.
Minimum Qualifications
- Availability to work a schedule based on business needs that may include nights, weekends, and public holidays.
- Proficiency in written and spoken French if the role is based in Quebec; English required for the rest of Canada.
Preferred Qualifications
- Knowledge of Apple products and services.
- Ability to personalize solutions based on customer needs and effectively communicate them.
- Ability to work in a fast-paced environment, often supporting multiple customers at the same time.
- Ability to work in a team environment with shared responsibility and accountability.
- Curiosity and openness to learning from others and helping each other grow.
- Trustworthiness with sensitive or confidential information.
Benefits
- Comprehensive medical and dental coverage
- Retirement benefits
- Discounts on Apple products and free services
- Tuition reimbursement for qualifying educational expenses
- Eligibility for Apple Employee Stock Purchase Plan
- Discretionary restricted stock unit award recommendations
