Description

We're on the lookout for the curious, those who think big and want to define the world of tomorrow.

The Product
Ever wondered what it takes to shape the journey of hundreds of millions of customers worldwide? We're building a multi-step experience platform — an orchestration engine that designs and delivers personalized, action-based customer journeys at global scale. We guide customers through sequenced actions and targeted nudges to drive key business outcomes, f.e. unlocking discovery across multiple product benefits. With hundreds of live experiences spanning dozens of countries, our platform help millions of Prime customers to get the best value for their subscription. Our platform features ML-powered ranking, real-time event-driven triggers, global eligibility configuration, incentive orchestration, and comprehensive operational dashboards: all built to scale effortlessly across every marketplace.

The Future — GenAI-Powered Orchestration
Here's where it gets really exciting. We're building an intelligent, AI-powered orchestration layer that is transforming how customer experiences are created, launched, and optimized. Our multi-year vision is bold: evolve from a semi-automated execution tool into a fully autonomous advisor and orchestration platform that enables complete self-service program management with zero engineering dependency. We're pioneering autonomous experimentation with real-time persona analysis and ML propensity models. And we're architecting a modular agent infrastructure with agent-to-agent communication that delivers significant efficiency gains in launching new capabilities. Our north star? Rapid launches, massive customer impact, and zero engineering support — across all marketplaces worldwide.

Why You Should Join?
You will grow into the high-impact, innovative person you know you're ready to be. Every day will be filled with exciting new challenges, developing new skills, and achieving personal growth. How often can you say that your work changes the world? Here, you'll say it often. Join us and define tomorrow.

Do you want to solve business challenges through innovative technology? Do you enjoy working on pioneering, scalable services technology in a team environment? Do you like working on industry-defining projects that move the needle?

We hire the best minds in technology to innovate and build on behalf of our customers. The focus we have on our customers is why we are one of the world's most beloved brands — customer obsession is part of our company DNA. Our Software Development Engineers (SDEs) use innovative technology to solve complex problems and get to see the impact of their work first-hand.

Key job responsibilities
- Build the GenAI-powered future of Prime experiences — design and develop Agentcore infrastructure, multi-agent orchestration, and autonomous experimentation capabilities.
- Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market — from natural language program configuration to AI-driven CX generation.
- Design and build innovative technologies in a large distributed computing environment, including Agent-to-Agent (A2A) communication frameworks, ML-powered recommendation engines, and real-time event-driven orchestration systems.
- Create solutions that run at incredible scale and speed — our platform serves hundreds of millions of Prime customers across dozens of countries, processing millions of state transitions daily.
- Build distributed, fault-tolerant systems that are scalable, low cost, and easy to manage — from experience orchestration engines to incentive management platforms.
- Design and code the right solutions starting with broadly defined problems — you'll own features end-to-end, from architecture to production deployment.
- Work in an agile environment to deliver high-quality software with development cycles measured in weeks, not years.

A day in the life
The challenges SDEs solve for at Amazon are big and influence millions of customers, sellers, and products around the world. We are looking for individuals who are passionate about creating new products, features, and services from scratch while managing ambiguity and the pace of a company where development cycles are measured in weeks, not years.

About the team
Our vision is to deliver enticing and engaging multi-step experiences that influence Prime customers to act and make decisions more efficiently and quickly. We build mechanisms and technologies focused on delivering seamless multi-step experiences to achieve business goals. These solutions empower Prime teams — Acquisition, Onboarding, Engagement, and Retention — as well as other organizations, to effectively engage customers throughout their membership lifecycle, helping achieve business goals through scalable, error-free, and timely delivery of customer benefits. This approach allows us to address churn by providing personalized, relevant experiences at each stage of the customer journey.

Basic Qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- 1+ years of software development engineer or related occupational experience
- 1+ years of designing and developing large-scale, multi-tiered, multi-threaded, embedded or distributed software applications, tools, systems, and services using: C#, C++, Java, or Perl experience, or Bachelor's degree in computer science or equivalent
- 1+ years of Object Oriented Design experience
- Bachelor's degree or foreign equivalent in computer science, engineering, mathematics or equivalent
- Experience programming with at least one software programming language

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience, or Bachelor's degree or above in engineering or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.