Senior Specialist, Automotive Technical Support – Bil. FR/EN

Job Description:

  • Support Mazda service technicians and personnel with the diagnostic and repair of customer vehicles.
  • Provide remote technical support to technicians.
  • Guide technicians through diagnostic and inspections.
  • Assist Customer Assistance Centre and other Mazda Canada departments with technical inquiries from retailers and customers.
  • Field incoming calls to the Technical Hotline phone system when technicians require urgent support.
  • Confirm technician diagnostic processes and approve repairs for major vehicle components and assemblies such as: Engine, Transmissions, Differentials, etc.
  • Report quality control and vehicle safety to the factory engineering teams.
  • Support Field Technical staff as a measure to assist and improve a customer’s repair experience at our retailers.

Requirements:

  • Post-Secondary Education in Automotive Service & Technical Programs or related studies
  • 3-5 years of Mazda Technical experience or automotive repair experience
  • Bilingual (French/English) required
  • Valid Canadian Driver’s License
  • Electrical and engine management systems diagnostic experience
  • Electric Vehicle and rotary engine diagnostic experience
  • Experience leading, coaching, and guiding apprentices and technicians to repair resolution
  • Proven proficiency in identifying, diagnosing, resolving technical problems at all levels and complexity
  • Proven communication skills; ability to work collaboratively as a team, effective time management, strong organization, and ability to prioritize work efforts, etc.
  • Passion for high performance; supports and encourages peers to achieve consistently achieve excellence
  • Strong technical, research, and communication skills; strong business acumen with the ability to contribute to the development and execution of strategic plans related to automotive service repair

Benefits:

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
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