About brighthush brighthush is not just an insurance technology provider – we are a catalyst for transformation in the global insurance ecosystem. By marrying cutting‑edge data analytics, AI‑driven workflows, and a customer‑centric philosophy, we empower agencies worldwide to deliver seamless, personalized experiences to their clients. Our mission is simple yet ambitious to make every interaction with an insurance policy feel effortless, transparent, and trustworthy. Founded on the belief that technology should serve people, brighthush has grown from a small startup to a leading partner for over 3,000 agencies across North America, Europe, and Asia. Our remote‑first culture means you can work from anywhere while being part of a high‑energy, collaborative team that values continuous learning, innovation, and professional growth. We celebrate diversity, encourage curiosity, and reward results with a culture of recognition and empowerment. Position Overview We are seeking a dedicated, tech‑savvy Remote Customer Service Representative to join our dynamic support squad. In this role, you will be the first line of communication for our agency partners, handling inbound and outbound calls, managing administrative tasks, and ensuring data integrity across our CRM platform. Your work will directly influence client satisfaction, agency efficiency, and the overall success of our partner ecosystem. If you thrive in a fast‑paced, data‑driven environment, enjoy turning complex information into clear, actionable solutions, and are passionate about elevating the customer experience, we want to hear from you. Flexible hours that align with U.S. time zones (2 pm–3 am SAST) allow you to support our international clients while maintaining a healthy work‑life balance. Key Responsibilities Customer Interaction Answer and manage inbound and outbound customer calls with professionalism, empathy, and a solution‑oriented mindset. Issue Resolution Provide timely, accurate assistance for inquiries, troubleshoot problems, and guide customers through policy details, claims, and billing. Data Management Maintain and update customer information in our CRM system, ensuring data integrity, compliance, and audit readiness. Administrative Support Execute general administrative tasks such as data entry, documentation, follow‑ups, and file management to keep operations running smoothly. Verification & Accuracy Confirm, cross‑reference, and verify critical data before processing to guarantee accuracy and reduce errors. Policy Administration Assist with pre‑ and post‑sale administration of personal and commercial insurance policies, including policy issuance, endorsements, and renewals. Compliance & Confidentiality Adhere to all scripts, policies, and procedures, and maintain strict confidentiality of sensitive information. Team Collaboration Work closely with team members to deliver consistent, high‑quality customer service and share best practices. Communication Channels Use email, chat, and other communication tools to coordinate with internal stakeholders and external partners. Continuous Learning Participate in ongoing training and skill‑development sessions to stay current with industry best practices and emerging technologies. Essential Qualifications Language Proficiency Fluent in English with excellent verbal and written communication skills. Attention to Detail Strong focus on accuracy, meticulousness, and a commitment to high data quality. Technical Proficiency Comfortable navigating multiple software systems (CRM, email, spreadsheets) and troubleshooting basic technical issues. Typing & Data Entry Fast, accurate typing speed (minimum 45 WPM) and strong data entry capabilities. Customer‑Service Mindset Positive, helpful, patient, responsive, and empathetic attitude toward customers. Multitasking Ability to juggle multiple priorities, switch between tasks, and maintain focus in a dynamic environment. Connectivity Reliable high‑speed internet connection (minimum 50 Mbps fiber preferred) and a backup solution for power outages or load shedding. Hardware Standard laptop or desktop running Windows 11 (non‑customized) with necessary peripherals. Availability Willingness to work U.S. hours (flexible between 2 pm–3 am SAST) and adapt to occasional schedule changes. Preferred Qualifications Prior experience in a customer service or administrative role within the insurance industry. Familiarity with insurance policy terminology, underwriting processes, and claims workflows. Knowledge of CRM platforms such as Salesforce, HubSpot, or Zoho. Previous remote work experience and proven self‑management skills. Multilingual abilities or experience working with international clients. Skills & Competencies Communication Exceptional verbal and written communication skills, with the ability to convey complex information clearly. Organizational Skills Strong organizational and time‑management abilities to prioritize tasks effectively. Problem‑Solving Proactive mindset, analytical thinking, and the ability to troubleshoot and resolve issues efficiently. Adaptability Comfortable with new tools, processes, and evolving business needs. Team Player Thrive in a collaborative, remote environment and contribute to collective success. Professionalism Maintain high levels of integrity, confidentiality, and ethical conduct when handling sensitive data. Career Growth & Learning Opportunities At brighthush, we believe that talent deserves a clear path to advancement. As a Customer Service Representative, you will have the opportunity to Progress into senior support roles or team lead positions, taking ownership of larger projects and mentoring new hires. Transition into specialized insurance product knowledge or underwriting support, deepening your expertise in the industry. Participate in cross‑functional projects that influence product development, customer experience, and technology strategy. Access continuous learning resources, including webinars, workshops, industry conferences, and certification programs. Benefit from mentorship by experienced professionals and a supportive leadership team that champions your growth. Work Environment & Company Culture brighthush champions a culture of transparency, innovation, and inclusivity. Our remote workforce enjoys Flexible scheduling that respects work‑life balance and personal commitments. Regular virtual team‑building events, social gatherings, and informal check‑ins. A collaborative platform that encourages idea sharing, feedback, and continuous improvement. Recognition programs that celebrate achievements, milestones, and contributions to our mission. Access to cutting‑edge technology and tools that streamline daily tasks and enhance productivity. Compensation & Benefits While specific salary figures are tailored to experience and skill level, we offer a competitive package that includes Base salary commensurate with industry standards and your expertise. Performance‑based bonuses and incentives that reward outstanding results. Health, dental, and vision insurance options to support you and your family. Paid time off, including vacation, sick leave, and personal days to recharge. Professional development stipend for courses, certifications, and conferences. Dedicated Virtual Assistant Support specialist for technical and workflow assistance. Training provided by licensed insurance agents to ensure you’re fully equipped for success. How to Apply Ready to join a forward‑thinking team that values your expertise and offers limitless growth? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We look forward to exploring how your skills can contribute to our mission of delivering outstanding customer service in the insurance sector. Closing Statement At brighthush, we’re not just filling a role—we’re building a community of professionals who are passionate about excellence, innovation, and customer satisfaction. If you’re eager to make a real impact, collaborate with a global team, and grow your career in a supportive environment, we encourage you to apply today. Let’s create brighter futures together. Apply for this job