Job DescriptionWhat is the opportunity?The Senior Director, Operational Resilience COE (Centre of Excellence) for Personal Banking and Commercial Banking is a strategic first-line operational risk leader responsible for establishing governance, controls, and risk management frameworks across critical operational risk domains. This role leads a dedicated team accountable for identifying, assessing, monitoring, and remediating operational risks within business continuity management, incident management, scenario testing, third-party risk, and IT/cyber risk across both business segments. The Senior Director drives the design and execution of the Enterprise Operational Resilience standard, embedding proactive risk identification and control effectiveness into day-to-day operations while establishing clear accountability for operational risk ownership.Please note this is an in-office role with a minimum of 4 days in office per week.What will you do?Direct the strategy, planning, development, and execution for multiple operational risk programsManage specialized teams across multiple operational areas and lead cross-functional initiativesMake decisions related to the development and implementation of strategic matters and business outcomesOversee the execution and facilitation of the scenario testing of critical operationsMonitor and report on resiliency metrics and progress against enterprise standardsEnsure timely escalation of resiliency gaps and emerging risks to senior managementPartner with lines of business to develop, validate, and maintain comprehensive Business Impact Analyses (BIAs)Oversee the development, documentation, and maintenance of Business Continuity Plans (BCPs)Lead the supplier management team in managing and monitoring several suppliers in engagements of behalf of the businessDirect the Supplier Management Office (SMO) for Personal Banking and Commercial Banking ensuring lines of business are compliant with the Enterprise third party risk policies and standardsOversee supplier engagement, onboarding, monitoring, and offboarding processes on behalf of the relevant business linesLead the first-line IT Cyber Risk team providing governance and oversight of cyber and IT risksOversee the operational risk event (ORE) program across Personal Banking and Commercial BankingLead strategic talent planning and development in conjunction with Human ResourcesUtilize data to drive insights into risks and control deficiencies and assist the lines of business and channels in the development of proactive mitigation strategiesWhat will you need to succeed? Must-have:12+ years of operational risk management experienceUndergraduate degree / MBAProven leadership experience and ability to work independently with changing priorities Strong knowledge of Personal Banking and Commercial Banking products and servicesExcellent communication and presentation skills with ability to build strong relationships across business functionsHighly refined critical thinking skills, with an advanced ability to independently recognize problems, propose solutions and execute on themTechnical expertise: Operational risk management frameworks, ArcherDomain knowledge: Business continuity, third-party risk, IT/cyber riskNice-to-have:Bilingualism (French/English)What's in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, and stock where applicableLeaders who support your development through coaching and managing opportunitiesWork in a dynamic, collaborative, progressive, and high-performing teamAccess to a variety of job opportunities across business units and geographiesJob SkillsAccountability, Business Continuity, Change Management, Collaboration, Communication, Crisis Leadership, Decision Making, Detail-Oriented, Operational Delivery, Risk Management, Stakeholder Influence, Strategic Approach, Strategic ThinkingAdditional Job DetailsAddress:RBC WATERPARK PLACE, 88 QUEENS QUAY W:TORONTOCity:TorontoCountry:CanadaWork hours/week:37.5Employment Type:Full timePlatform:PERSONAL & COMMERCIAL BANKINGJob Type:RegularPay Type:SalariedPosted Date:2026-04-08Application Deadline:2026-04-19Note:Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.