Senior Analyst - Commercial Marketing & Enablement
The Senior Analyst, Commercial Enablement supports the execution of strategic initiatives that enhance the Commercial customer experience while enabling growth across the Canadian Commercial business. This role partners closely with Sales, Account Development, Merchant Services, Product, Marketing, and Operations to deliver supplier enablement strategies, commercial platform administration, customer analytics, reporting, and data-driven insights that improve customer engagement and business performance.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- University degree in Business, Finance, Analytics, Information Systems, or related discipline, or equivalent business experience.
- Minimum 3-5 years of experience in business analysis, commercial enablement, sales support, or payments.
- Advanced Microsoft Excel skills, including complex formulas, PivotTables, Power Query, and data visualization.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Strong relationship management skills with the ability to partner across Sales, Merchant Services, Marketing, Product, and Account Development.
- Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
- Excellent written and verbal communication skills with the ability to present findings to diverse stakeholder groups.
Preferred Qualifications
- Experience with SQL or programming languages such as Python.
- Experience with Business Intelligence and visualization platforms such as Tableau or Microsoft Power BI.
- Marketing Discipline background
- Experience working with large customer, supplier, merchant, or financial datasets.
- Knowledge of Commercial Payments, Corporate Card, Accounts Payable, or B2B Payments is an asset.
- Experience supporting reporting automation and dashboard development is considered an asset.
The stated salary range represents the expected compensation for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express is required as the company will not pursue visa sponsorship for these positions
The job posting is for an existing vacancy.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
- Commercial Enablement strategy and execution for strategic Commercial Cardmembers.
- Supplier analysis by matching customer data with internal matching data.
- Data analysis and business insights.
- Driving endorsed leads from Cardmembers to Merchant Services.
- Reporting and communication to Sales and Account Development.
- Supporting client onboarding and enablement.
- Cross-functional partnerships.
- Ownership of the @Work Commercial platform for Program Administrators (PA) and PA Resource Centre.
- Commercial ownership of Global Apply for Card within @Work.
- Customer portfolio analysis supporting Account Development.
- Customer marketing of commercial servicing communication.
- Dashboard development and reporting automation.
- Continuous process improvement and enablement innovation.
- Validating payment term information with key merchants.
