About the position

Equitable Bank, Canada's Challenger Bank, is seeking a Senior Commercial Account Manager to join its growing and dynamic Commercial Portfolio Management team. This role is responsible for the day-to-day management of an assigned group of lending partners and their associated portfolio of mortgages, from funding through maturity. The portfolio will include complex construction, renovation, and portfolio mortgages secured by all asset classes, ranging in size from \$5.0 million to \$50.0 million, with potential participation in syndicated transactions of \$150.0 million or more. The Senior Account Manager will provide superior customer service by understanding and responding to client needs through underwriting renewals, assumptions, refinances, and loan modifications to meet annual retention targets. All work must adhere to established policies, underwriting standards, and compliance requirements. The role also involves ensuring that portfolio risk is controlled within the Bank's risk appetite and that loans comply with lending parameters through annual reviews. Additional duties include credit-related and administrative tasks such as subsequent advances, reporting, pipeline management, and networking with external business partners and internal departments. The Senior Account Manager will act as a subject matter expert, providing training and mentorship to junior team members, particularly in construction lending, and will contribute to high-priority departmental and organizational projects.

Responsibilities

• On a daily basis, the incumbent will strive to provide superior customer service by way of managing complex commercial mortgage facilities. Critical success factors include completion of renewals, refinances, assumptions, annual reviews and ad-hoc requests quickly, efficiently, and accurately, often with limited and/or incomplete information.
• On a daily basis, the incumbent is responsible for ensuring that credit risk associated with their portfolio of mortgages is controlled and within approved guidelines. Credit documentation shall be thoroughly assessed in accordance with established policies and underwriting procedures, with recommendations submitted in compliance with the Bank’s delegated authority limits.
• On a daily basis, the incumbent will leverage extensive industry knowledge and expertise in order to provide significant levels of support and guidance to junior members of the team.
• On a daily basis, the incumbent will communicate with internal contacts (management, originations, funders, coordinators, etc.) to ensure all transactions and ad-hoc requests are meeting prescribed deadlines in a timely and efficient manner.
• On a weekly, monthly, and/or quarterly basis, the incumbent will be responsible for the preparation of specific reports on assigned categories required for the department/Company which will be relied upon by Senior Management.
• On a daily basis, the incumbent will be responsible for contributing to special projects as assigned from time to time.

Requirements

• Post-secondary education (diploma/degree) preferably in business or finance
• Proficient underwriting skills with a minimum 7-10 years’ commercial mortgage experience
• Sound technical knowledge of commercial real estate underwriting, financial statement analysis and factors affecting the commercial mortgage market
• Significant exposure to/experience with construction and syndicated lending across all asset types
• Working knowledge of AML/ATF regulations and Corporate/Legal documentation for commercial real estate in multiple jurisdictions across Canada
• Good working knowledge of MS Office (primarily Word and Excel)
• Effective analytical and problem solving skills
• Strong organizational and time management skills
• Ability to handle multiple competing priorities
• Strong negotiation skills
• Demonstrated ability to work independently to achieve goals
• Proven track record of mentorship/employee development
• Highly developed verbal and written communication skills with the ability to communicate to Senior Management and Partners in a clear, concise and professional manner

Nice-to-haves

• Bilingualism (French/English) is considered an asset

Benefits

• Competitive discretionary bonus
• Market leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top-up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience