Welcome to brighthush – Where Every Customer Experience Shines At brighthush, we’re redefining the way people celebrate and remember moments. Our mission is simple yet powerful to create stunning, sustainable glass photo prints that bring joy into homes and hearts worldwide. With a 30,000‑square‑foot solar‑powered manufacturing hub right here in the United States, we combine cutting‑edge technology, eco‑friendly practices, and a relentless focus on customer delight. Over the past 15 years, we’ve shipped more than 11 million prints across the globe, and we’re just getting started. During the holiday season, our brand comes alive. The rush of orders, the excitement of gift‑giving, and the opportunity to touch thousands of lives in a single week make this the most exhilarating time of the year for our team. If you thrive in fast‑paced environments, love solving problems, and want to be part of a brand that values sustainability and exceptional service, brighthush is the place for you. Why Join brighthush This Holiday Season? Impactful Work – Your support will directly influence the holiday experience of thousands of customers, turning first‑time buyers into lifelong fans. Remote Flexibility – 100% remote role based in Florida, with two weekly schedule options that fit your lifestyle. Career Growth – Gain hands‑on experience with a nationally recognized, mission‑driven brand and build a portfolio that showcases your customer‑service expertise. Collaborative Culture – Work alongside a dedicated year‑round support team that values empathy, problem‑solving, and shared success. Seasonal Opportunity – A six‑week contract that offers a steady paycheck, the chance to learn new skills, and the flexibility to balance other commitments. Role Overview As a Seasonal Customer Support Specialist at brighthush, you will be the frontline ambassador of our brand during the busiest period of the year. Your primary responsibility will be to manage customer inquiries via email, ensuring every interaction reflects our Happiness Guarantee and Lifetime Warranty promises. You will work closely with our year‑round support team, learning and applying established workflows, and contributing to a seamless, joyful customer journey. Key Responsibilities Respond to high‑volume customer emails with speed, accuracy, and empathy. Resolve order issues, returns, refunds, and credits while maintaining a strong focus on customer satisfaction. Utilize the brighthush help‑desk platform to track, document, and close tickets efficiently. Collaborate with teammates to share knowledge, troubleshoot complex cases, and improve support processes. Adhere to brand guidelines, ensuring all communications reflect brighthush’s friendly, approachable voice. Participate in scheduled training sessions and knowledge‑sharing workshops to stay current on product updates and policy changes. Support special holiday initiatives, such as order‑adjustment campaigns or promotional support, as needed. Essential Qualifications 1–2 years of retail or customer‑service experience, with a strong understanding of returns, refunds, and order adjustments. Proficiency in email‑based support using a help‑desk platform (e.g., brighthush). Excellent written communication skills, with impeccable grammar and attention to detail. Basic technical proficiency, including familiarity with internet concepts and simple photo‑editing tools (e.g., brighthush). Strong multitasking ability, time‑management skills, and the capacity to thrive in a fast‑paced, high‑volume environment. Self‑motivated, proactive, and eager to learn and grow within a dynamic team. Preferred Qualifications Experience handling high‑volume customer interactions via email or live chat. Comfortable navigating help‑desk tools and troubleshooting basic technical issues. Ability to explain solutions clearly and professionally, reflecting brighthush’s brand voice. Adaptability and calm under pressure, especially during peak holiday periods. Team‑oriented mindset with a willingness to take initiative and ownership of tasks. Passion for sustainability and alignment with brighthush’s mission and values. Skills & Competencies Customer‑centric mindset with a genuine desire to help. Strong problem‑solving and analytical skills. Excellent listening and communication abilities. High emotional intelligence and collaborative spirit. Proficiency in using help‑desk software and basic photo‑editing tools. Time‑management and organizational skills. Career Growth & Learning Opportunities While this role is seasonal, it offers a unique chance to build a solid foundation in customer support for a brand that’s rapidly expanding. You will receive comprehensive onboarding, ongoing mentorship from seasoned teammates, and access to internal learning resources. Successful seasonal teammates often transition into full‑time roles within brighthush or other departments, such as operations, quality assurance, or product support. Work Environment & Company Culture At brighthush, we believe that a supportive, inclusive environment fuels creativity and performance. Our culture is built on Empathy – We treat every customer and teammate with respect and understanding. Innovation – Continuous improvement is at the heart of everything we do. Sustainability – From our solar‑powered facility to eco‑friendly packaging, we’re committed to reducing our environmental footprint. Collaboration – Cross‑functional teamwork ensures that every voice is heard and valued. Recognition – We celebrate achievements, both big and small, and reward dedication. Compensation & Benefits • Competitive hourly rate of $17.00 / hr, paid bi‑weekly. • 100% remote work from Florida, with flexible scheduling options. • Paid time off for holidays that fall during the contract period (excluding Christmas Eve and Christmas Day). • Access to brighthush’s employee resource portal, including learning modules and wellness resources. • Opportunity to receive a holiday bonus based on performance metrics. How to Apply Ready to bring your passion for customer service to brighthush? Submit your application through our careers portal. Please include a resume and a brief cover letter highlighting your relevant experience and why you’re excited about this seasonal opportunity. Equal Opportunity Statement brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Join brighthush – Make Every Holiday Moment Count We’re excited to welcome a dedicated, customer‑focused teammate who shares our commitment to sustainability, innovation, and exceptional service. If you’re ready to make a meaningful impact during the most vibrant time of the year, apply today and help us turn holiday shoppers into lifelong brighthush fans. Apply for this job