Scheduler / Coordinator
THE ROLE
We're looking for a Scheduler / Coordinator who thrives at the center of the storm. You'll be the linchpin between our office and our field crews — juggling technician schedules, incoming calls, client updates, and shifting project timelines, all without dropping a single ball. When something changes (and it will), you're already three steps ahead.This is not a role for someone who wants a quiet inbox. It is a role for someone who genuinely enjoys solving puzzles in real time and taking pride in a day that ran smoothly because you made it run smoothly.
WHAT YOU WILL DO
- Coordinate our technicians in the field — dispatching, rerouting, and adjusting schedules as jobs, weather, and priorities shift throughout the day.
- Own the phones. You're often the first voice a client hears, so you'll represent us professionally, warmly, and with confidence — whether it's a routine call, an urgent issue, or a difficult conversation.
- Work hand-in-hand with our Project Managers to sequence work correctly, align resources with timelines, and flag conflicts before they become problems.
- Keep information flowing between the office and the field — making sure the right people have the right details at the right time.
- Manage competing priorities without losing your composure (or your sense of humor).
- Maintain accurate records in our scheduling and job-tracking systems so nothing slips through the cracks.
- Proven experience in scheduling, dispatching, or coordination — ideally in a trades, construction, service, or similarly fast-moving industry.
- A cool head under pressure. When five things go sideways at once, you triage instead of panic.
- Excellent verbal and written communication. You can be firm with a tough client and reassuring with a stressed technician within the same five minutes.
- Strong organizational instincts and attention to detail. You catch the small stuff before it becomes big stuff.
- Comfort with scheduling software, phones, email, and standard office tools. Bonus points for experience with [specific software, e.g. Jobber, ServiceTitan, etc.].
- A team-first mindset. You understand that your job is to make everyone else's job easier.
- Familiarity with our industry ([e.g. HVAC / electrical / plumbing / general contracting / etc.]).
- Previous experience working directly with Project Managers on scheduling logistics.
- Competitive salary
- Benefits package / health / dental / HSA
- Vaction
- A team that respects the role you play and knows the operation doesn't run without you.
- Room to grow — we promote from within wherever we can.
