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Project Background Information The Employment Standards program in the Ministry of Labour, Immigration, Training, and Skills Development (MLITSD) is establishing a new program to address known concerns around temporary help agencies (THAs) and recruiters. Ministry enforcement efforts have uncovered a range of violations of the Employment Standards Act, 2000 (ESA), including those related to minimum wage, overtime pay, vacation pay, public holiday pay, pay periods, wage statements and record keeping among underground THAs. Despite the ministry's ongoing efforts, some THAs persistently do not follow the rules.

Recent experience in Ontario suggests significant rates of non-compliance with MLITSDs statutes and underground economic activity among THAs and recruiters revealing a need for greater oversight. This activity negatively impacts law-abiding THAs and recruiters and creates reputational risk and potential liability for the businesses that work with underground actors. Workers in these conditions are deprived of basic rights and exposed to exploitation, particularly vulnerable and/or undocumented workers.

These problems have been made more acute by the COVID-19 pandemic in several sectors, like agriculture.

On December 2, 2021, the Working for Workers Act, 2021 received royal assent amending the ESA to create a THA and recruiter licensing framework in Ontario. The framework includes substantial vetting of applicants, penalties, and ministry enforcement. To meet the implementation timelines phase 1 of the solution has been implemented on July 5, 2023, to start accepting licensing applications prior to the proposed proclamation date of January 1, 2024.

There will be more functionality added to this application during phase 2. The solution is created using Salesforce CRM tool. The application is developed by a third-party solution vendor. MLITSD has agreed to leverage LTC resources to assume the Maintenance and Support responsibility post implementation.

LTC is looking for a resource with senior level knowledge and experience in Salesforce. This resource will be helping OMSB with the Maintenance and Support tasks for the Temporary Help Agency application and participate the Phase 2 activities of the Temporary Help Agency application.

Responsibilities/Assignment Deliverables:

The Consultant is required to work with clients and various stakeholders to address the ongoing M&S tasks, taking into account business implications and requirements for enhancing the functionality of THA application. The consultant will be responsible for providing day-to-day guidance to other team members, hands-on support services related to the development, management of project-related documentation, and plans as well as facilitation of project tasks. Other responsibilities will include undertaking detailed analyses to identify key business issues as well as coordinating and executing the delivery of specific project activities in phase 2.

· Perform day to day development activities on the Salesforce.com platform

· Support the creation of customizations and integrations required to the Temporary Help Agency application in production as well as Phase 2 activities.

· Configure the Salesforce.com application based on the business requirements

· Apply best practices and experience to build Salesforce.com applications.

· Perform Root Cause Analysis (RCA) and provide resolution to production issues and incidents; debug issues identified during phase 2.

· Work closely with other developers in the vendor team, business analyst, QA analyst and project managers.

· Research Salesforce.com capabilities as needed to suit business requirements, and provide gap analysis

· Contribute to the preparation of business cases, initiating and recommending next generation Salesforce solutions, based on technology, service gap analyses, risk, and business value to OMSB and customer base. Identify, consult with, and advise OMSB on solution technologies to facilitate business practices and promote the cost-effective application of solutions that satisfy client requirements.

· Create actionable technical documentation based on gathered business requirements

· Assist with scoping and planning of various CRM related projects and initiatives

· Perform routine administration functions for Salesforce.com

· Create documentation, including training documentation and release notes

· Participate in cross-

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