Retail Operations Supervisor

About the position

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards. Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Responsibilities

  • Model and coach selling model behaviors, engage with customers, and motivate associates.
  • Ensure a seamless customer experience by utilizing all tools and techniques available.
  • Oversee all aspects of inventory and merchandising standards, including ensuring the sales floor is customer-ready, visual merchandising, promotional set ups and signage.
  • Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends.
  • Support training, development, and coaching of associates.
  • Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
  • Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
  • Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
  • Perform front office tasks, including weekly cash office administration and reporting.
  • Ensure the accurate and consistent execution of cash office management.

Requirements

  • 3+ years of prior customer service experience in retail is required.
  • 1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
  • Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
  • Strength and keen eye for visual merchandising.

Benefits

  • Associate discount
  • Health and Dental benefits
  • RRSP/DPSP
  • Performance bonuses
  • Learning & Development programs
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