Reservations Clerk-EN

CFMWS – WHERE PURPOSE MEETS PASSION! At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being.

CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE With 700 rooms and a maximum occupancy of 900, some of our guests are just passing through while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

Under the supervision of Front Desk Supervisor, the Reservations Clerk responds to all phone or e-mail reservation inquiries and provide confirmation in a timely manner. They will ensure all units requiring annual courses are contacted and group blocks are secured. They will arrange and issue all individual and bulk rations cards for incoming members and groups. They will ensure all financial information provided to data entry clerk is accurate and updated.

Qualifications Needed Education, Certifications and Licenses College diploma or certificate in Hotel Management, Business Administration, or in a related field and some experience in the hospitality industry, or in a related field

OR

High school diploma and several years experience in the hospitality industry or in a related field

Experience In hotel reservations systems In hotel phone systems In providing customer service In using software for word processing, spreadsheets, presentations, databases, e-mail and Internet browsing

Competencies Client focus, organizational knowledge, communication, innovation, teamwork and leadership.

Language Requirements English Essential

Benefits Available Health Benefits: Employee and Family Assistance Program

Work Life Balance: Vacation pay.

Retirement Planning: Group Savings Plans.

Learning and Development: Free second language training.

Explore all the benefits CFMWS offers by visiting: https://cfmws.ca/Benefits Other Information This is an on-site position with an assigned work location.

START DATE July 2026

INCLUSION AND ACCOMMODATION CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society.

If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

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