Représentant(e) du service clientèle (Saisonnier - Temps partiel)/Customer Care Representative (Seasonal - Part-Time)

September 25, 2026

Représentant(e) du service clientèleDépartement: Expérience clientRelève de: Responsable du service à la clientèleLieu : TélétravailBrowns est à la recherche d’un(e) représentant(e) du service à la clientèle à temps partiel pour la période saisonnière, d’octobre à janvier. Nous recherchons une personne motivée, prête à relever de nouveaux défis, qui a à cœur d’offrir un excellent service à notre clientèle et de contribuer au succès de l’équipe.À propos de Browns :Fondée à Montréal en 1940, Chaussures Browns a été bâtie sur un principe : prioriser les clients. Inébranlable dans sa mission d'offrir une expérience de magasinage inoubliable, Browns demeure l'intersection où le luxe rencontre l'abordabilité, et où chaque client est entendu.Après des débuts modestes en tant que magasin familial, Browns est devenu le principal détaillant indépendant de chaussures en Amérique du Nord, avec plus de 65 magasins dans tout le Canada. Aujourd'hui, nous sommes fiers d'offrir une sélection de premier ordre de styles tendance et de collections exclusives qui incitent nos clients à revenir.À propos du rôle :Le/la représentant(e) service clientèle soutient les efforts de l'entreprise pour assurer la satisfaction de tous les clients. Le candidat idéal doit répondre aux demandes des clients avec professionnalisme et respect afin de résoudre leurs problèmes. Il doit trouver des solutions appropriées et toujours offrir une expérience client irréprochable.Ce que vous allez faire :<ul><li class="MsoNormal">Travailler dans notre centre d'appels et traiter toutes les demandes, plaintes, préoccupations et commentaires des clients du magasin.</li><li class="MsoNormal">Résoudre les problèmes de service insatisfaisants conformément aux politiques et procédures établies.</li><li class="MsoNormal">Offrir un soutien général exceptionnel à nos magasins afin de leur permettre d'offrir à nos clients une expérience d'achat inoubliable.</li><li class="MsoNormal">Identifier les possibilités d'amélioration dans le cadre de nos politiques.</li><li class="MsoNormal">Identifier les possibilités de renforcer la fidélité des clients.</li><li class="MsoNormal">Participer à des projets spéciaux si nécessaire.</li></ul>Quels sont les avantages pour vous ?En tant que membre de la famille Browns, vous aurez accès à d'excellents avantages tels que :<ul><li class="MsoNormal">Travailler à domicile</li><li>Horaires flexibles</li></ul>Qui recherchons-nous?<ul><li class="MsoNormal">1 à 2 années d'expérience dans un rôle de centre d'appel dans un environnement de centre d'appel.</li><li class="MsoNormal">Doit être ouvert(e) à travailler selon différents horaires si/lorsque nécessaire, tels que : les jours, les soirées, les fins de semaine et les jours fériés.</li><li class="MsoNormal">Doit être capable de travailler un minimum de 16 heures par semaine et jusqu’à 40 heures par semaine.</li><li class="MsoNormal">Une expérience dans la vente au détail ou dans la vente est un atout.</li><li class="MsoNormal">Solides compétences en informatique.</li><li class="MsoNormal">Très orienté vers le service, aime gérer et résoudre des situations, possède d'excellentes compétences en matière de service à la clientèle et de résolution de problèmes.</li><li class="MsoNormal">Excellentes aptitudes à la communication verbale et à la rédaction.</li><li class="MsoNormal">Organisé, esprit d'équipe, flexibilité, capacité à effectuer plusieurs tâches à la fois et souci du détail.</li><li class="MsoNormal">Capacité de gestion du temps et des tâches de manière efficace et stratégique.</li><li class="MsoNormal">La connaissance de la plateforme CRM "Kustomer" est un atout.</li></ul>Postulez maintenant !Nous remercions tous les candidats, mais seules les personnes sélectionnées pour une entrevue seront contactées.Nous vous remercions de l'intérêt que vous portez à Browns!Customer Care RepresentativeDepartment: Customer CareReports to: Customer Care LeadLocation: RemoteBrowns is looking for a highly motivated Seasonal Part-Time Customer Care Representative to join our team from October through January. We are looking for someone who is not afraid of challenges, is passionate about supporting our customers, and is committed to contributing to the success of the department.About Browns:Founded in Montreal in 1940, Browns Shoes was built on one principle: putting the customer first. Unwavering in our mission to provide an unforgettable shopping experience, Browns remains the intersection where luxury meets affordability, and every customer is heard.From humble beginnings as a mom-and-pop shop, Browns grew to become North America's leading independent footwear retailer with over 70 stores Canada-wide. Today, we're proud to offer a top-notch selection of trending styles and exclusive collections that keep our customers coming back for more.About the Role:The Customer Care Representative supports the Company’s efforts to ensure satisfaction for all customers. The ideal candidate must handle customer inquiries in a professional yet respectful manner to resolve customer issues. The representative must find appropriate solutions and always offer a flawless customer experience.What You’ll Do:<ul><li class="MsoNormal">Working in our call center and handling all store and all customer inquiries, complaints, concerns, and comments.</li><li class="MsoNormal">Resolve unsatisfactory service issues in line with established policies and procedures.</li><li class="MsoNormal">Offering exceptional general support to our stores in order for them to provide an unforgettable shopping experience for our customers.</li><li class="MsoNormal">Identifying opportunities for improvement within our policies.</li><li class="MsoNormal">Identifying opportunities to increase customer loyalty.</li><li class="MsoNormal">Participating in special projects if needed.</li></ul>What’s In It for You:As part of the Browns family, you’ll have access to top-notch employee benefits and exciting events, including: <ul><li>Work from home</li><li>Flexible hours</li></ul>What We’re Looking For:<ul><li class="MsoNormal">1 to 2 years of experience in a Call Centre role in a Call Centre environment.</li><li class="MsoNormal">Must be able open to working different shifts if/when needed, such as days, evenings, weekends, and holidays.</li><li class="MsoNormal">Must be able to work minimum 16 hours per week and up to 40 hours per week.</li><li class="MsoNormal">Retail and or Sales experience is an asset.</li><li class="MsoNormal">Strong computer skills.</li><li class="MsoNormal">Very service-oriented, enjoys managing and resolving situations, excellent customer service and problem-solving skills.</li><li class="MsoNormal">Excellent verbal communication and writing abilities.</li><li class="MsoNormal">Organized, a strong team player, flexible, able to multi-task and is detail oriented.</li><li class="MsoNormal">Ability to manage time and tasks effectively and strategically.</li><li class="MsoNormal">CRM platform ‘Kustomer’ knowledge is an asset.</li></ul>Why Join Us? <ul><li class="MsoNormal">Innovative Environment: Be part of a forward-thinking team that values creativity and innovation. </li><li class="MsoNormal">Career Growth: Opportunities for professional development and career advancement. </li><li class="MsoNormal">Inclusive Culture: Work in a diverse and inclusive environment that promotes positive communication and teamwork. </li></ul>Take the next step in your career with Browns Shoes! We're excited to review your application and look forward to contacting you soon! Browns Shoes welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.Please note that our recruitment process uses artificial intelligence (AI) tools to assist in the screening and assessment of applications. These tools are used to assist with administrative and screening functions but do not replace human review or decision-making processes.

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