[Remote] ServiceNow - Business Process Consultant / Business Analyst Intermediate

Note: The job is a remote job and is open to candidates in USA. NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. They are seeking a Senior ServiceNow Business Process Consultant who will leverage their expertise in ServiceNow and business analysis to lead client engagements and optimize processes for digital transformation.

Responsibilities

  • Lead functional discovery sessions and process workshops to define client-specific business process solutions
  • Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules
  • Create dynamic collateral including process workflows, workshop presentations, and training materials
  • Partner with IT leaders and process owners to drive organizational readiness and solution adoption
  • Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities
  • Develop and maintain end-to-end process flows and gap analyses to support solution design
  • Prepare and execute test plans, facilitate UAT, and support go-live activities
  • Lead client training sessions and create user-friendly job aids to support platform adoption
  • Serve as the “eyes and ears” of the delivery team throughout the project lifecycle
  • Facilitate stakeholder demos and provide solution-focused support to improve process efficiency
  • Collaborate with project leadership to ensure alignment between business goals and technical solutions

Skills

  • 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules
  • 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement
  • Proven ability to lead client workshops and translate business needs into actionable solutions. – 1 to 2 Years
  • Strong understanding of Agile methodologies and experience supporting Scrum teams. – 1 to 2 Years
  • Required ServiceNow Certifications: • Junior – CSA and at least 1 CIS-(any) • Intermediate – CSA, at least 1 CIS-(any) • Senior – CSA, at least 1 CIS-(Any), and CTA
  • Excellent communication, facilitation, and documentation skills

Benefits

  • Location: Remote (with occasional travel as needed)
  • Enjoy a flexible, remote-friendly work environment with opportunities for advancement.

Company Overview

  • NTT DATA provides broad range of IT services and solutions, including consulting, systems integration, and IT outsourcing. It is a sub-organization of NTT, Inc.. It was founded in 1988, and is headquartered in Koto, Tokyo, JPN, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship
  • NTT DATA has a track record of offering H1B sponsorships, with 49 in 2026, 144 in 2025, 182 in 2024, 257 in 2023, 871 in 2022, 809 in 2021, 1266 in 2020. Please note that this does not guarantee sponsorship for this specific role.

Back to blog

Other Jobs To Apply

No other job posts for this day.

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...