Remote Receptionist and Scheduler Role

<p>Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)</p> <p>Have you ever had your heater break down and couldn’t get an HVAC company to pick up the phone? Has your toilet overflowed and you couldn’t find a plumber available for weeks? Ever wished someone was there to help and reassure you that everything would be fine? That’s where we come in!</p> <p>Service Center Pro began as an idea five years ago, and we’ve watched it grow naturally and quickly ever since. It’s an incredible feeling to see our clients’ small businesses expand and to know we play a major role in their success. Having a supportive, enjoyable team culture is extremely important to us, especially since we all work remotely. Our goal is to create a win‑win‑win environment where our business grows alongside our clients’ businesses, and our agents grow right along with them. This position is fully remote, including all training. If we think you’re a good match, we’ll invite you to shadow one of our agents for 30 minutes to get a real look at what we do and make sure it’s the right fit for you.</p> <p>In short, our job is to serve as the front desk representatives for our clients. We answer their calls, follow scripts to provide information, and schedule appointments for people seeking services. We’re the superheroes of the home and personal service industries! Here’s a quote from one of our employees:</p> <p>“SCP is special because, unlike some jobs that claim to have a family environment, SCP truly means it. I’ve never laughed harder than I have with my coworkers here. The supervisors also provide incredible support. If something goes wrong, I know my supers and coworkers have my back. SCP is a very special company — we’re a team.”</p> <p>Minimum Qualifications:<br /> • High School Diploma or GED<br /> • Must live in the United States (we currently cannot hire agents from California, Colorado, Washington D.C., Florida, Illinois, New York, Oregon, or Washington)<br /> • No second job<br /> • Ability to type at least 40 words per minute with 100% accuracy<br /> • At least 25 hours of availability per week<br /> • Comfortable navigating browser‑based software, sometimes multiple programs at once while on calls<br /> • At least 1 year of direct customer service experience<br /> • Friendly, personable, and professional in all interactions<br /> • Dependable, punctual, and motivated by helping clients grow<br /> • History of contributing positively to a calm, productive work environment<br /> • Able to use a Windows PC and multiple browser‑based applications without training in basic computer skills<br /> • A personal computer that meets the minimum technical requirements listed<br /> • Hardwired internet connection of at least 40 Mbps with unlimited data and no throttling<br /> • A webcam available for identity verification during interviews, training, and one‑on‑ones<br /> • A headset will be provided upon hire</p> <p>Job Duties:<br /> • Answer calls for legitimate small businesses, typically 5–10 calls per hour<br /> • Respond to leads to book appointments, estimates, and quotes (no cold calling or collections)<br /> • Use various scheduling and CRM tools such as Housecall Pro, Acuity Scheduling, Markate, and JobNimbus (training included)<br /> • Multitask between phone conversations and computer work<br /> • Work efficiently in a fast‑paced environment<br /> • Collaborate with clients via chat to update scripts and processes and exchange fun gifs<br /> • Communicate openly with management to ensure you’re supported and satisfied</p> <p>Benefits:<br /> • Work with people who genuinely want to help others<br /> • Work from anywhere with reliable internet<br /> • Use our proprietary noise‑canceling software so you can work from home comfortably<br /> • Training Phase 1 pays $16 per hour and takes 2–4 weeks; Training Phase 2 raises pay to $17 per hour and typically takes 1–2 months<br /> • Quarterly raises available after training<br /> • Annual profit‑sharing bonuses based on performance<br /> • Referral bonuses for employees and new clients<br /> • Supervisors earn starting pay of $20 per hour<br /> • We promote from within, allowing you to grow at your own pace<br /> • Health insurance with a 50/50 employer match available for full‑time employees<br /> • All positions are W2, paid biweekly, with full‑time (35–40 hours) and part‑time (25–35 hours) schedules available; hours of operation are 6 am–7 pm Mon–Fri (MST) and 6 am–6 pm Sat–Sun (MST)</p> <p>If you’re looking for a job you genuinely enjoy, apply today — we can’t wait to meet you!</p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...