About brighthush brighthush is a forward‑thinking real‑estate platform that connects buyers, sellers, tenants, and property owners with the tools, insights, and support they need to make confident decisions. With a mission to simplify the complex world of real estate, brighthush blends cutting‑edge technology, data‑driven analytics, and a passionate team of professionals to deliver unparalleled service across the industry. Whether you’re a first‑time homebuyer, a seasoned investor, or a property manager looking to streamline operations, brighthush is your trusted partner every step of the way. Why Join brighthush? At brighthush, we believe that exceptional customer experience is the cornerstone of lasting relationships. As a Remote Email & Live Chat Customer Support Specialist, you’ll be the first point of contact for thousands of clients worldwide, shaping their journey with our brand. We offer a flexible, fully remote work environment, competitive compensation, continuous learning opportunities, and a culture that values innovation, collaboration, and personal growth. Key Responsibilities Customer Interaction Respond to inbound email and live chat inquiries with professionalism, empathy, and efficiency. Ensure every client feels heard and supported. Issue Resolution Diagnose and resolve a wide range of client concerns, from property listings and lease agreements to payment processing and maintenance requests. Information Management Accurately document all interactions in our CRM and property‑management systems, maintaining up‑to‑date records for future reference. Follow‑Up & Escalation Monitor open tickets, follow up with clients to confirm resolution, and elevate complex or urgent issues to the appropriate department or supervisor. Cross‑Functional Collaboration Work closely with leasing agents, property managers, maintenance teams, and finance to provide seamless support and ensure client satisfaction. Process Improvement Identify recurring pain points, propose solutions, and contribute to the continuous refinement of support workflows and knowledge bases. Compliance & Confidentiality Safeguard sensitive client and company information in accordance with data‑privacy regulations and internal policies. Performance Standards Meet or exceed productivity metrics, including response time, resolution rate, and customer satisfaction scores. Essential Qualifications High school diploma or equivalent; college coursework or a bachelor’s degree is a plus. Minimum of 1 year of experience in customer service, email support, live chat, or real‑estate/property‑management environments. Exceptional written communication skills with impeccable grammar and tone. Proficiency in using CRM platforms (e.g., Salesforce, HubSpot), chat tools (e.g., Intercom, Zendesk), and property‑management software. Strong problem‑solving abilities and the capacity to multitask in a fast‑paced setting. Self‑motivated, detail‑oriented, and capable of working independently from a remote location. Reliable high‑speed internet connection and a quiet workspace that meets professional standards. Preferred Qualifications Experience in the real‑estate or property‑management sector. Knowledge of leasing processes, property listings, and maintenance workflows. Familiarity with data entry, document drafting, and administrative support tasks. Experience with data‑analysis tools or basic SQL queries. Previous remote work experience in a high‑volume customer support role. Core Skills & Competencies Communication Clear, concise, and courteous written communication across multiple channels. Technical Proficiency Comfortable navigating multiple software platforms and troubleshooting basic technical issues. Time Management Ability to prioritize tasks, manage time effectively, and meet deadlines. Customer‑Centric Mindset Passion for delivering outstanding service and turning challenges into opportunities. Adaptability Quick learner who thrives in a dynamic environment with evolving processes. Team Collaboration Willingness to collaborate with cross‑functional teams and share insights. Career Growth & Learning Opportunities At brighthush, we invest in your professional development. As a Remote Email & Live Chat Specialist, you’ll have access to On‑boarding training modules covering real‑estate fundamentals, our product suite, and customer‑service best practices. Monthly knowledge‑sharing sessions with senior agents, property managers, and tech leads. Access to an internal learning portal featuring courses on advanced CRM usage, data analytics, and real‑estate market trends. Clear career pathways to roles such as Senior Support Specialist, Team Lead, or Product Support Analyst. Mentorship programs pairing you with experienced professionals across the organization. Work Environment & Company Culture brighthush champions a culture of transparency, inclusivity, and continuous improvement. Our remote teams collaborate through Weekly virtual stand‑ups and cross‑departmental huddles. Open‑door communication channels via Slack, Teams, and Zoom. Annual virtual retreats and quarterly town‑hall meetings. Recognition programs celebrating individual and team achievements. Compensation & Benefits While specific figures may vary based on experience, brighthush offers a competitive salary package that includes Base salary commensurate with industry standards for remote customer‑support roles. Performance‑based bonuses tied to customer satisfaction and productivity metrics. Health, dental, and vision insurance plans. 401(k) retirement plan with company match. Paid time off, sick leave, and flexible holiday scheduling. Home‑office stipend to support a productive remote workspace. Access to wellness programs, mental‑health resources, and employee assistance programs. How to Apply Ready to elevate your career and make a real impact in the real‑estate industry? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re excited to hear how your skills and passion align with our mission to transform the way people buy, sell, and manage property. Join brighthush Today! Become part of a forward‑thinking team that values innovation, customer focus, and personal growth. As a Remote Email & Live Chat Customer Support Specialist, you’ll be at the heart of our client experience, ensuring every interaction is smooth, informative, and memorable. Apply now and help us shape the future of real‑estate support. Apply for this job