Remote Customer Service Representative (Prince Edward Island)

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping others and ready to launch a rewarding career in customer service? We're hiring Customer Service Representatives to support inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients. You'll be the voice behind some of the world's most recognized brands delivering exceptional service and building lasting customer relationships.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Engage with customers via inbound calls to understand and resolve their issues.
  • Use internal systems to manage accounts and process requests efficiently.
  • Identify opportunities to upsell or upgrade services using consultative sales techniques.
  • Clearly explain products, services, and processes to customers.
  • Escalate complex issues to management when necessary.
  • Ensure first-call resolution through effective communication and problem-solving.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

  • Age 18+ with a high school diploma or equivalent.
  • Strong written and verbal communication skills.
  • Typing speed of 20+ WPM with accuracy.
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
  • Familiarity with Windows operating systems.
  • Dependable and punctual with a strong work ethic.
  • Skilled in conflict resolution, troubleshooting, and customer engagement.
  • Empathetic, patient, and responsive to customer needs.
  • Able to multitask, stay organized, and work independently.
  • Team-oriented with a customer-first mindset.
  • Comfortable in a fast-paced, dynamic environment.
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