Remote Customer Service
Job Description Job Description NOW HIRING - REMOTE CUSTOMER SERVICE REPRESENTATIVE Pay $15.00/hr during training | $16.00/hr after training Schedule Monday-Friday | Schedule assigned between 700 AM-1000 PM EST Location Remote At Balance Staffing, we’re obsessed with your success! Let us help you achieve your career dreams. Position Overview We are hiring Remote Customer Service Representatives to assist customers with questions about healthcare benefits, eligibility, coverage, and related services. Healthcare experience is preferred but not required . We are looking for candidates with strong customer service experience who are comfortable using a computer and handling phone calls. What You’ll Do Answer inbound customer calls and provide professional assistance Explain healthcare benefits, coverage, and eligibility Assist with physician look-up, authorizations, EOBs, customer materials, and status questions Research and resolve customer and provider questions Clearly explain information and next steps Make outbound calls and transfers as needed Follow established procedures and documentation requirements Resolve customer concerns accurately and completely Requirements 6 months of healthcare experience OR 1 year of strong customer service experience Strong phone and computer skills Experience solving customer questions or problems Strong verbal and written communication Comfortable handling frequent phone interactions Strong computer and problem-solving skills Preferred - Not Required Call center experience Healthcare experience Medicare/Medicaid experience Eligible States Applicants must currently reside in one of the following states Alabama, Arkansas, Arizona, Colorado, Delaware, Florida, Georgia, Iowa, Indiana, Idaho, Illinois, Kansas, Kentucky, Louisiana, Massachusetts, Michigan, Maryland, Mississippi, Missouri, Montana, North Carolina, Nebraska, New Hampshire, New Mexico, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, South Carolina, Tennessee, Texas, Utah, Virginia, Wisconsin, West Virginia, or Wyoming. Interested? Apply today! If you have strong customer service skills and are comfortable working on the phone and computer, we want to hear from you. Balance Staffing is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.
