[Remote] CGI OMS Application Support Analyst (Utility Outage Management Systems)

Note: The job is a remote job and is open to candidates in USA. Delta Computer Consulting is seeking a CGI OMS Application Support Specialist to support the operations and maintenance of a critical Outage Management System within electric utility environments. The role involves monitoring application performance, troubleshooting issues, and collaborating with various teams to enhance system reliability and support outage management operations.ResponsibilitiesProvide operational support, maintenance, and administration of the CGI Outage Management System (OMS)Monitor and maintain OMS application availability, performance, and reliabilitySupport outage management operations used by electrical dispatchers and utility operations teamsTroubleshoot application issues, production incidents, system failures, and performance concernsSupport OMS-related databases, integrations, and application environmentsPerform root cause analysis and coordinate issue resolution activitiesSupport OMS enhancements, upgrades, patches, releases, and modernization initiativesMaintain and support PragmaCAD and related OMS application suitesCollaborate with utility operations teams, business stakeholders, and technical teams to support ongoing system improvementsDevelop and maintain operational documentation, support procedures, and technical knowledge repositoriesSupport automation, scripting, and system administration activities where applicableParticipate in testing, validation, deployment, and production readiness activitiesSkillsBachelor's degree or equivalent professional experienceDirect hands-on experience supporting CGI Outage Management System (OMS)Experience supporting OMS platforms within electric utility environmentsExperience providing production application operational supportExperience supporting mission-critical systems with high availability requirementsExperience troubleshooting application, database, and system issues within production environmentsExperience supporting OMS-related databases and application environmentsStrong analytical, troubleshooting, and problem-solving skillsStrong communication skills and ability to work with technical and operational stakeholdersExperience supporting enterprise applications in production environmentsExperience working directly for CGI supporting OMS implementations or support engagementsExperience supporting PragmaCADExperience supporting OpenGrid Network, PragmaUP, or PragmaLINE environmentsPython scripting and automation experienceWindows Server administration and support experienceExperience supporting utility grid operations and electrical dispatch environmentsExperience supporting outage restoration workflowsExperience with OMS implementations, upgrades, and modernization initiativesExperience working within large regulated utility organizationsBenefitsHealth, Vision, Dental, Life Insurance401kContinuing and on-demand educationCompany OverviewDelta Computer Consulting provides enterprise applications, IT infrastructure management, and IT engineering services. It was founded in 1987, and is headquartered in Torrance, California, USA, with a workforce of 51-200 employees. Its website is   Apply To this Job

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