[Remote] Bilingual English and Spanish Senior Customer Service Representative

Note: The job is a remote job and is open to candidates in USA. UnitedHealth Group is a leading healthcare company focused on simplifying the healthcare experience and improving community health. They are seeking a Bilingual English and Spanish Senior Customer Service Representative responsible for managing outbound calls to assist Medicaid members in scheduling preventative health services and ensuring quality customer service.

Responsibilities

  • Ensures quality customer service for external customers by proactively reaching out to identify needs for preventative services and connecting them to the appropriate resources
  • Partners with other customer service representatives to resolve complex customer service inquiries
  • Informs and educates new customers regarding preventative health care services available to the member and / or the child of the guardian
  • Places outgoing phone calls for preventative services and to complete follow - up on customer service requests, as necessary
  • Maintains timely, accurate documentation for all appropriate transactions
  • Meets established productivity, schedule adherence, and quality standards with consistency
  • Keeps management abreast of all outstanding issues
  • Adapts procedures, processes, and techniques to meet the more complex position requirements
  • Addresses special (ad - hoc) projects as appropriate
  • Seeks involvement in continuous quality improvement initiatives
  • Works bilingually - English and Spanish speaking
  • Works independently
  • Acts as a resource for others
  • Other duties as assigned

Skills

  • High School Diploma / GED or equivalent work experience
  • Must be 18 years of age OR older
  • 1+ years of customer service experience analyzing and solving customer problems
  • Bilingual verbal and written fluency in English and Spanish
  • Experience with computers and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Experience performing 6+ hours a day making outbound calls
  • Ability to work full-time, Monday - Friday. Employees are required to work during our normal business hours of 8:00am - 5:00pm Arizona Time Zone. It may be necessary, given the business need, to work occasional overtime
  • 1+ years of pediatric medical office experience
  • Experience with the Managed Healthcare industry
  • Experience with EPSDT (Early and Periodic Screening Diagnostic and Treatment) Services

Benefits

  • A comprehensive benefits package
  • Incentive and recognition programs
  • Equity stock purchase
  • 401k contribution (all benefits are subject to eligibility requirements)

Company Overview

  • UnitedHealth Group is a medical insurance company that offers health technology, patient checkups, and pharmacy services. It was founded in 1977, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 10001+ employees. Its website is

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