Pre-Authority & Warranty Expert
Pre-Authority & Warranty Expert
Location: Remote
Contract: Regular, Full-timeEducation: Engineering Degree
Travel Requirements: No For existing vacancy : YesAbout Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, the development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation, and commitment.- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
Key Responsibilities
- Review and evaluate dealer repair requests, pre-authorization claims, and warranty submissions to determine technical and economic validity.
- Apply deep mechanical and electronic diagnostic knowledge to verify repair methods, evaluate repair cycles, and assess cost efficiency.
- Ensure all claims strictly adhere to corporate warranty policies, guidelines, and workshop procedures.
- Utilize and reference technical documentation, including workshop manuals, Service News, campaigns, and Technical Service Bulletins (TSBs) to validate claims.
- Act as a primary point of contact for dealership workshops, providing clear guidance on authorization decisions and fostering strong professional relationships.
- Support warranty audits and contribute to the optimization of aftersales processes and workshop workflows.
- Preferred: Degree in Engineering from Technical University.
- Alternative: Mechanical Certification (typically 3–5 years of technical schooling combined with hands-on workshop experience).
- Expert Technician: Minimum of 3+ years of hands-on automotive diagnostic and repair experience (preferred).
- Specialized Experience: Strong, proven experience in claim assessment, pre-authorization, or warranty auditing is highly appreciated.
- Advanced Diagnostics: Deep knowledge of both mechanical and electronic vehicle diagnostics.
- Repair Mechanics: Thorough understanding of repair cycles, workshop methods, and the economic evaluation of repairs (determining repair capability vs. replacement costs).
- Industry Processes: Robust knowledge of dealership workshop operations and corporate aftersales processes.
- Documentation: Highly proficient in navigating technical documentation (Manuals, TSBs, Campaigns).
- IT Skills: PC literate and comfortable adapting to claim management and diagnostic software.
- Communication: Excellent interpersonal skills with the ability to effectively communicate, negotiate, and maintain relations with dealer networks.
- Analytical Mindset: Strong attention to detail with the ability to make objective, data-driven decisions regarding claim approvals.
- Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business.
- Robust career path with a full development plan and the opportunity to grow in the organization.
- Paid training and 2 weeks of annual leave.
- Continuous learning through progressive training that is specific to your tenure and skills.
- Competitive salary with incentive programs
- Positive and supporti
