Pet Relocation Specialist - Spain

Lakbyte is looking for an experienced and client-focused Pet Relocation Specialist to help clients prepare and coordinate pet relocation to Spain.

This is a client-facing role for someone with previous experience assisting with international pet relocation or pet travel documentation. Experience with Spain, EU pet entry requirements, airline pet travel procedures, veterinary documentation, export permits, import requirements, and crate/flight coordination is strongly preferred.

You will communicate directly with clients, guide them through pet relocation requirements, coordinate documentation timelines, and help ensure that each pet relocation file is handled carefully, accurately, and professionally.

Job Summary

Join Lakbyte as a Pet Relocation Specialist – Spain and help clients move their pets safely and smoothly as part of their relocation journey.

This is a 100% work-from-home role, with no commute and no relocation required. We provide 2–3 weeks of paid training to help you understand our internal process, systems, and client service standards.

You will be joining a growing brand where strong work, reliability, and attention to detail are recognized.

Responsibilities

  • Communicate directly with clients regarding pet relocation requirements, documents, timelines, and next steps
  • Review pet relocation documents for completeness, accuracy, and consistency
  • Prepare customized checklists based on the pet’s country of origin, travel route, airline, and Spain/EU entry requirements
  • Assist clients in organizing vaccination records, microchip records, rabies documentation, veterinary certificates, export documents, owner declarations, flight details, crate information, and other supporting records
  • Coordinate with clients regarding veterinary appointments, documentation deadlines, airline requirements, and travel timelines
  • Help clients understand airline pet travel rules, crate requirements, routing considerations, and documentation timing
  • Monitor changes or updates in Spain/EU pet relocation requirements and airline procedures
  • Maintain accurate client records and update internal trackers
  • Follow internal SOPs and escalation procedures
  • Flag unclear, inconsistent, urgent, or high-risk cases to the team for review
  • Provide clear, timely, and professional client updates throughout the relocation process
Qualifications
  • Previous experience assisting with international pet relocation or pet travel documentation is required
  • Experience with Spain or EU pet relocation is strongly preferred
  • Experience coordinating with vets, airlines, pet transport providers, cargo handlers, or government offices is an advantage
  • Familiarity with pet travel documentation, vaccination timelines, microchip records, veterinary certificates, export permits, airline requirements, and crate requirements
  • Excellent written and verbal communication skills
  • Confident and professional when communicating directly with clients
  • Strong attention to detail, especially with dates, pet records, owner details, travel routes, airline rules, and document validity periods
  • Organized, reliable, and able to manage multiple client files and deadlines
  • Able to follow SOPs and internal processes carefully
  • Comfortable using tools such as Google Drive, email, Airtable, ClickUp, or similar platforms
  • Able to work independently in a remote setup
What We’re Looking For We are looking for someone who understands that pet relocation is both technical and emotional.

The right candidate should be patient, organized, detail-oriented, and calm under pressure. You should be comfortable guiding clients through a document-heavy process while also understanding that pets are family, and clients may be anxious about getting every step right.

Important Note

This role does not involve providing veterinary advice or guaranteeing airline acceptance, government clearance, or pet entry approval. The focus is on helping clients prepare complete, accurate, and well-organized pet relocation files based on applicable requirements and procedures.

Work Setup

  • Remote position
  • Full-time
  • Client-facing role
  • Working hours: 8:00 AM to 5:00 PM Spain time, Monday to Friday
  • Applicants must be comfortable working Spain business hours
  • For Philippine-based applicants, this is generally 2:00 PM to 11:00 PM Philippine time during Spain daylight saving time, and 3:00 PM to 12:00 AM Philippine time during Spain standard time
How to Apply Please send your CV and a short cover message answering the following:
  1. What experience do you have assisting with international pet relocation or pet travel?
  2. Have you handled pet relocation to Spain or the EU before?
  3. What pet relocation tasks have you personally handled?
  4. Have you coordinated veterinary certificates, vaccination records, airline requirements, export permits, crates, or flight bookings before?
  5. Are you comfortable communicating directly with clients?
  6. Are you available to work 8:00 AM to 5:00 PM Spain time, Monday to Friday?
  7. What tools have you used for tracking documents, clients, bookings, or relocation timelines?
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