Introduction Join brighthush and Shape the Future of Digital Banking At brighthush, we’re redefining what it means to be a trusted partner in the financial world. Our mission is simple empower every customer with seamless, secure, and personalized banking experiences that fit their modern lifestyles. Whether they’re managing everyday expenses, planning for a big purchase, or exploring new investment opportunities, our customers rely on us to be there with the right information, the right tools, and the right support. We’re looking for a dedicated, customer‑centric professional to join our Customer Care Team as a Part‑Time Customer Care Representative . This role is ideal for individuals who thrive in a fast‑paced environment, enjoy solving problems over the phone, and are passionate about helping people navigate the evolving world of digital banking. If you’re ready to make a tangible impact, grow your career, and work with a forward‑thinking organization, we want to hear from you. Key Responsibilities – Your Day‑to‑Day Impact Customer Interaction Excellence Serve as the first line of support for our customers, answering inbound calls and making outbound outreach to address inquiries, resolve issues, and provide proactive assistance. Identity Verification & Security Authenticate customer identities in strict compliance with brighthush’s security protocols and privacy regulations, ensuring every interaction is safe and confidential. Account & Transaction Support Assist customers with account information, transaction research, maintenance requests, stop‑payment orders, debit card servicing, and address changes. Digital Banking Guidance Provide step‑by‑step support for online and mobile banking platforms, including password resets, access troubleshooting, and feature education. Issue Resolution & Escalation Investigate and resolve customer concerns, complaints, and service issues, escalating complex matters to the appropriate specialists when necessary. Product Education & Upsell Educate customers on deposit products, lending solutions, digital services, and other brighthush offerings, identifying opportunities to enhance their financial well‑being. Accurate Documentation Record all customer interactions, service requests, and follow‑ups in our CRM system with precision and attention to detail. Performance & Quality Metrics Meet or exceed service quality, productivity, and customer satisfaction goals set by the Customer Care Supervisor. Referral & Cross‑Functional Collaboration Identify referral opportunities and connect customers with the appropriate banking specialists to meet their evolving needs. Continuous Learning Stay current on brighthush products, procedures, regulatory requirements, and industry best practices to provide the most accurate and up‑to‑date support. Essential Qualifications – What We’re Looking For High school diploma or equivalent required; Associate’s degree or higher preferred. 1–2 years of customer service experience in a call center, banking, or financial services environment. Strong interpersonal, communication, and problem‑solving skills. Ability to thrive in a fast‑paced environment while juggling multiple priorities. Proficiency with Microsoft Office (Word, Excel, Outlook) and customer service technology platforms. Commitment to maintaining confidentiality of customer and brighthush information. Excellent time‑management and multitasking abilities. Bilingual communication skills (e.g., Spanish, French, Mandarin) considered a plus. Preferred Qualifications – The Extra Edge Experience with digital banking tools and mobile app support. Knowledge of regulatory compliance standards such as PCI‑DSS, GLBA, and FDIC guidelines. Previous experience in a remote or hybrid customer support role. Familiarity with CRM systems such as Salesforce or Zendesk. Demonstrated ability to achieve or exceed customer satisfaction metrics. Skills & Competencies – What Makes You Successful Customer Service Excellence A genuine passion for helping people and a commitment to delivering a positive experience. Communication Mastery Clear, concise, and empathetic verbal communication, with strong listening skills. Technical Proficiency Comfortable navigating multiple software platforms and troubleshooting basic technical issues. Problem‑Solving Analytical mindset with the ability to identify root causes and implement effective solutions. Attention to Detail Meticulous record‑keeping and adherence to compliance standards. Adaptability Flexibility to adjust to changing priorities, new processes, and evolving customer needs. Team Collaboration Ability to work effectively with cross‑functional teams, including sales, operations, and technology. Career Growth & Learning Opportunities At brighthush, we believe that investing in our people is the key to our collective success. As a Customer Care Representative, you’ll have access to Structured onboarding and continuous training programs that cover product knowledge, compliance, and customer engagement techniques. Mentorship from experienced supervisors and senior team members who are dedicated to your professional development. Clear career pathways to roles such as Senior Customer Care Specialist, Team Lead, or Product Support Analyst. Opportunities to cross‑train in related areas such as digital product support, risk management, or sales enablement. Access to industry conferences, webinars, and certifications that enhance your skill set and marketability. Work Environment & Company Culture Our culture is built on collaboration, innovation, and a customer‑first mindset. You’ll experience A supportive, inclusive workplace that values diversity and encourages open dialogue. Flexible scheduling that accommodates evening shifts and Saturdays, allowing you to balance work and personal commitments. Remote work options with the occasional in‑office requirement for hardware support or team meetings. A focus on work‑life balance, with resources such as wellness programs, mental health support, and employee assistance plans. Regular team huddles, recognition programs, and social events that foster camaraderie and a sense of belonging. Compensation, Perks, and Benefits While specific figures may vary based on location and experience, brighthush offers a competitive compensation package that includes Hourly wage that aligns with industry standards for part‑time customer support roles. Performance‑based bonuses tied to customer satisfaction and productivity metrics. Health, dental, and vision insurance options for eligible employees. Paid time off, holidays, and sick leave to support your well‑being. Employee discount programs for banking products and services. Professional development budget to fund certifications, courses, or conferences. Why brighthush? The Value We Bring to You Meaningful Customer Relationships Build lasting connections with customers and see the direct impact of your support. Commitment to Excellence Join a team that prioritizes high standards, continuous improvement, and customer delight. Growth Opportunities Leverage our structured career ladder to advance into higher‑level roles. Collaborative Environment Work alongside passionate professionals who value teamwork and innovation. Professional Development Access ongoing learning resources and mentorship to sharpen your skills. Equal Opportunity Employer brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made based on qualifications, merit, and business needs, without regard to race, color, religion, sex, national origin, veteran status, or any other protected characteristic. Ready to Make a Difference? Apply Today! If you’re excited to bring your customer service expertise to a forward‑thinking, digitally‑focused organization, we encourage you to apply. Join brighthush and help us deliver exceptional banking experiences that empower our customers and drive our shared success. Apply for this job