Operations Coordinator (Remote | Full Time| Part-Time | Weekends | Work from Home)
Micro Moves Inc. is growing, and we're looking for a friendly, detail-oriented Operations Coordinator to be the first point of contact for our customers. This role is fully remote, with a strong preference for candidates based in Canada. Weekend availability is a must, with flexibility for evening shifts (up to 9:00 PM EST).
If you enjoy helping people during important life moments, staying organized, and keeping things running smoothly — this role is for you.
The Role
As an Operations Coordinator, you'll support customers from their first inquiry to post-move follow-ups. You'll handle calls, emails, and messages across multiple platforms, assist with bookings and updates, and ensure every customer receives clear, friendly, and professional service. A key part of this role is sales. Converting inquiries into booked moves by confidently communicating the value of our services and guiding customers toward a decision. You'll also use AI tools as part of your daily workflow to work faster, communicate better, and help the team operate at its best.
What You'll Be Doing
- Respond to customer inquiries via phone, email, and online forms
- Sell our services by understanding customer needs and clearly presenting how Micro Moves can help
- Follow up with leads, recover undecided inquiries, and close bookings
- Provide accurate information about moving services, pricing, and availability
- Create, update, and manage bookings and customer records
- Assist with quotes, schedule changes, and service confirmations
- Communicate clearly with customers before, during, and after their move
- Resolve customer concerns professionally and escalate when needed
- Maintain accurate notes and documentation in our systems
- Use AI tools (Claude, ChatGPT, or similar) to draft communications, summarize interactions, and streamline workflows
- Deliver a consistently positive, customer-first experience
- Support daily operations and team workflows as needed
What Makes You a Great Fit
- Strong written and verbal communication skills in English
- 2–3 years of customer service experience (service-based industry preferred)
- Comfortable handling high-volume calls and messages
- Calm, empathetic approach with strong problem-solving instincts
- Highly organized and detail-oriented
- AI-fluent — you use Claude, ChatGPT, or similar tools regularly and understand how to apply them practically
- Tech-savvy and able to learn new systems quickly
- Able to multitask and manage shifting priorities
- Reliable, self-motivated, and comfortable working independently in a remote environment
- Passionate about helping customers feel supported and informed
- Comfortable with sales — you can build rapport quickly and aren't afraid to ask for the booking
Job Details
- Type: Part-Time, Full Time
- Hours: 15–25 , or 32-40 hours per week
- Schedule: 3-hour and 4-hour shifts, 8-hour shifts — weekends required, evenings available
- Pay: $20-$21/hr
- Location: Remote
Perks & Benefits
- Fully remote — work from home
- Flexible scheduling
- Supportive and growing team
- Opportunity to grow within the company
- Direct impact on customer experience and company success
Qualifications
- Secondary School education (required)
- 2–3 years of customer service experience (required)
- Proficiency with AI tools such as Claude or ChatGPT (required)
- Consistent weekend availability (required)
If you're ready to help customers move with confidence, work smart using AI, and be part of a growing moving company — we'd love to hear from you.
Apply today and join the Micro Moves Inc. team.
Pay: From $20.00 per hour
Benefits:
- Work from home
Work Location: Remote
