Onboarding Operation Manager – Digital Marketplace Air BNB Experience

Onboarding Specialist / Manager – Digital Marketplace (Airbnb )

We are hiring an Onboarding Specialist / Manager to lead the end-to-end onboarding of logistics, warehousing, freight forwarding, and supply chain service providers onto a fast-growing digital marketplace platform.

Preferred Background: Candidates with prior experience at Airbnb are highly preferred. Preference will be given to All Nationalities

Key Responsibilities

  • Manage the complete partner onboarding lifecycle from registration to activation.
  • Guide companies through documentation, compliance, platform setup, and operational readiness.
  • Coordinate with product, operations, compliance, and technical teams to ensure smooth onboarding.
  • Maintain partner profiles, service data, and onboarding records.
  • Monitor onboarding progress, resolve bottlenecks, and improve onboarding processes.
  • Build strong relationships with logistics providers, warehouses, freight forwarders, and related partners.
Requirements
  • 3 to 6 years of experience in onboarding, partner operations, marketplace operations, or platform management.
  • Proven experience onboarding companies onto a digital platform, marketplace, or B2B ecosystem.
  • Strong stakeholder management and project coordination skills.
  • Experience in logistics, supply chain, warehousing, freight forwarding, or transportation is preferred.
  • Knowledge of customs, trade documentation, and compliance processes is a plus.
  • Experience in regulated, government, or semi-government environments is advantageous.
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