JOB DESCRIPTION

Position Description:

Dymon Storage provides customers with secure 24/7 access to their units. In addition, prospective customers can obtain leasing information and reserve storage units at their convenience, day or night. The Night Service & Security Associate is responsible for the care of our customers and facilities when retail operations are closed.

Key Responsibilities:

• Open doors and assist Guests entering and leaving the drive through area.
• Monitor and direct personal and commercial vehicle traffic in the drive through area including Guest vehicles, moving trucks, commercial vehicles to ensure vehicles are properly parked and to maintain a smooth and efficient flow of traffic.
• Supply Guests with directions and information regarding DYMON amenities, services, and hours of operation, and ancillary services.
• Monitor and maintain safety, security, and cleanliness of drive through areas, and report any vehicles and safety hazards, unauthorized personnel, or potential security problems to the Concierge Manager, Operations.
• Communicate parking procedures to Guests and visitors.
• Follow all policies and procedures, report accidents, injuries, and unsafe work conditions to Concierge Manager, Operations.
• Welcome and acknowledge all Guests according to company standards; anticipate and address Guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Communicate with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Adhering to safety protocols for the drive through and advocating for safety among Guests and visitors.
• Complete the daily checklist to ensure cleanliness of the facility.
• Cleaning the floors, washrooms, elevators, & doors.
• Using the Scrubber machine on all floors and the bay.
• Keeping a record of who entered the facility outside store hours to ensure safety of guest's goods.
• Maintaining the cleaning supplies room and cleaning the empty suites overnight.
• Removing Garbage.
• Making sure no one sleeps in their storage suites and no one smokes inside facility.
• No individual including guests can use Dymon parking over nights [For guests unless they are using the storage, cannot use as a nightly parking lot].
• Helping guests with access for example - many times people leave their phones inside the suite and close the suite.
• Responding to help button calls at night.
• Other duties assigned by management.

Required Knowledge, Skills & Abilities:

• Highly motivated and able to work independently.
• Must be able to schedule and prioritize work for self.
• Ability to multi-task and establish priorities.
• Strong communication and problem-solving skills.
• Excellent time management skills.
• High level of sound and independent judgment and reasoning.
• Ability to interpret and implement company policies and procedures.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Possesses the ability to work alone with minimal supervision.

Education & Experience:

• Secondary School Diploma required.
• Minimum 2 years experience as a security guard.
• Completion of Community College Police Foundations program considered an asset.
• Housekeeping or Janitorial experience considered an asset.

Rated Competencies for this Position:

• Reliability
• Customer Focus
• Problem Solving
• Pride of Ownership
• Process Compliance
• Communication
• Integrity & Trust

Physical Demands & Environment:

• Must be available to work overnight shifts and on holidays plus overtime if required.
• Position involves working alone and long periods of standing.
• Nightly cleaning of the facility is an expectation.
• Must be able to lift 20lbs.

Additional Information:

This job posting is for an existing position vacancy with our organization.

This job description is intended to convey the information required to understand the scope of the job and the general nature of work to be performed. This job description is not intended to be an all-inclusive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the job.

Job Type: Full-time

Pay: $36,000.00-$44,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Tuition reimbursement

Work Location: In person