About Company

Rogers Communications is a leading Canadian technology and media company proudly committed to delivering exceptional customer experiences and innovative solutions. With a vast network infrastructure spanning across Canada, we connect millions of people and businesses, powering their lives and ambitions. We're more than just a telecommunications provider; we're innovators, community builders, and dedicated problem-solvers. At Rogers, you’ll find a vibrant, fast-paced environment where collaboration, continuous learning, and making a tangible impact are at the core of what we do. We believe in investing in our people, providing opportunities for growth, and fostering a culture of inclusion where every voice is heard. Join our team and help us shape the future of connectivity, working to empower possibilities for Canadians every day.

Job Description

Are you a tech-savvy individual looking to kickstart your career in network support within a dynamic, part-time capacity? Rogers Communications is seeking a highly motivated and detail-oriented Network Support Aide to join our local Yonge-St. Clair team. In this pivotal entry-level role, you will play a crucial part in ensuring the smooth and efficient operation of our internal network infrastructure. You’ll work alongside experienced network technicians and engineers, gaining invaluable hands-on experience with real-world network challenges across various platforms. This position is perfect for someone eager to learn, contribute, and grow within the telecommunications industry, specifically within a robust corporate IT environment. You will assist with basic troubleshooting, preventative maintenance, and configuration tasks, supporting various network devices and ensuring our critical systems remain operational and secure. If you’re passionate about technology, have a keen eye for detail, thrive in a collaborative environment, and are ready to take the first step in a rewarding IT career, we encourage you to apply and become a foundational member of our technical support family.

Key Responsibilities

• Assist senior network technicians with the installation, configuration, and maintenance of network hardware and software.
• Perform basic troubleshooting of network connectivity issues (e.g., cabling, port status, IP configuration) and physical layer problems.
• Monitor network performance and alerts using specified tools, escalating complex issues to appropriate senior personnel for resolution.
• Document network configurations, inventory changes, and troubleshooting steps accurately in internal systems.
• Support users with basic network-related inquiries and access issues, providing first-level assistance.
• Conduct routine physical checks on network equipment (routers, switches, firewalls, Wi-Fi access points) to ensure operational integrity.
• Maintain cleanliness and organization of network closets, server rooms, and technical workspaces.
• Participate in scheduled network upgrades and patching activities under direct supervision.
• Adhere strictly to all company security policies and operational procedures.

Required Skills

• Basic understanding of networking concepts (TCP/IP, LAN/WAN, DNS, DHCP).
• Familiarity with operating systems (Windows; Linux command line familiarity is a plus).
• Strong problem-solving abilities and exceptional attention to detail.
• Excellent communication and interpersonal skills, with a customer-focused approach.
• Ability to work effectively both independently and as part of a collaborative team.
• Proficiency with standard office software applications (e.g., Microsoft Office Suite, Google Workspace).
• Physical ability to lift and move network equipment up to 25 lbs (approx. 11 kg).

Preferred Qualifications

• Currently pursuing or recently completed a diploma or degree in Computer Science, Information Technology, Network Administration, or a related technical field.
• Familiarity with common network diagnostic tools (e.g., ping, tracert, ipconfig, netstat).
• Relevant entry-level certifications such as CompTIA A+ or Network+ (or actively working towards them).
• Previous experience in a technical support, help desk, or similar IT-related role.

Perks & Benefits

• Competitive part-time hourly wage.
• Comprehensive training and professional development opportunities to foster career growth.
• Employee discount on Rogers Communications services.
• Opportunity to work with cutting-edge telecommunications and network technology.
• Supportive and collaborative team environment focused on innovation.
• Exposure to a wide range of enterprise-level network technologies and systems.
• Potential for career advancement within a large, national organization.

How to Apply

If you are ready to launch your career in network support and contribute to a leading Canadian company, we invite you to apply! Please click on the application link below to submit your resume and cover letter directly through the Rogers Communications careers portal. We thank all applicants for their interest; however, only those selected for an interview will be contacted.