Role Description A

Motor Claims Assistant / Motor Insurance Coordinator supports motor insurance claims and policy administration, including claim registration, document collection, customer communication, repair coordination, renewals, and claim follow-up. The role ensures motor insurance cases are processed accurately, efficiently, and in accordance with company procedures.

Key Responsibilities

• Assist with motor insurance claims registration and processing.
• Collect and verify claim forms, vehicle documents, photographs, reports, and supporting information.
• Coordinate with customers, insurers, assessors, workshops, surveyors, brokers, and other service providers.
• Follow up on claim assessments, approvals, repairs, settlements, and claim status.
• Communicate with customers regarding claim requirements, progress, and documentation.
• Assist with vehicle inspection, repair estimates, and workshop coordination.
• Maintain accurate records of claims, policies, vehicles, and customer information.
• Assist with motor insurance quotations, renewals, amendments, and policy documentation.
• Monitor claim deadlines, outstanding documents, approvals, and settlement status.
• Review claim documents for completeness and accuracy.
• Prepare claims reports, summaries, correspondence, and administrative documents.
• Update insurance, claims-management, CRM, and policy systems.
• Identify discrepancies, missing information, or potential claim issues and escalate them appropriately.
• Assist with claims audits, compliance checks, and internal reporting.
• Maintain confidentiality of customer, vehicle, financial, and claims information.
• Support digital claims platforms, automated workflows, and online customer-service tools where appropriate.

Qualifications

• Diploma or Bachelor's degree in

  Insurance, Finance, Business Administration

  , or a related field.

• Previous experience in motor insurance, claims, customer service, or insurance administration is preferred.
• Good understanding of motor insurance policies, claims procedures, vehicle documentation, and repair processes.
• Strong organizational and coordination skills.
• Excellent attention to detail and accuracy.
• Good communication and customer-service skills.
• Strong follow-up, problem-solving, and time-management abilities.
• Proficiency in Microsoft Office, especially Excel and Word.
• Familiarity with claims-management, CRM, or insurance systems is advantageous.
• Ability to manage multiple claims, customers, and deadlines.
• Professional, reliable, proactive, and customer-focused.
• Strong commitment to claims accuracy, timely processing, customer service, compliance, and efficient motor insurance operations

  .