Member Service Representative, Roadside Assistance

Job Description:

  • Report to the Supervisor, Member Rescue
  • Act as an initial contact for members calling for roadside assistance
  • Respond to high-volume inbound roadside assistance calls
  • Record member information thoroughly and accurately
  • Identify call locations and assign calls accordingly
  • Use geographical skills to process road service requests efficiently
  • Determine the support required for priority calls
  • Maintain knowledge of AMA products, services, Roadside Assistance services, and systems
  • Learn AMA membership offerings and educate members about coverage and costs
  • Work varied shifts, especially evenings and weekends, while sitting for extended periods

Requirements:

  • Minimum 16 hours per week and availability across at least four days per week, including one weekend day
  • Open availability for shifts scheduled between 6:00 AM and 11:00 PM, 7 days a week
  • Availability during early mornings, evenings, weekends, and Statutory Holidays
  • Availability to attend all training classes Monday to Friday, 8:00 AM–4:00 PM, for up to 4 weeks
  • Availability for onsite equipment pickup
  • Private, secure, dedicated home office space free of distractions
  • Stable, high-speed internet
  • Apple or Android smartphone for two-factor authentication
  • Ability to pass a Canadian Criminal Record Check
  • High school diploma
  • Previous customer service experience, preferably in a call centre environment
  • Clear communication, telephone etiquette, and professionalism
  • Computer proficiency and comfort learning new applications and systems
  • Ability to work with mapping software is an asset
  • Ability to sit for extended periods

Benefits:

  • Competitive wage
  • Flexible hours
  • Future growth and development opportunities
  • Paid full-time training
  • Remote training
  • Schedule provided at least 2 weeks in advance
  • Option to pick up shifts from coworkers
  • Work from home
  • Sweatpants-friendly work setting
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