This is a remote position.

Virtual Rockstar is hiring a full-time Medical Virtual Assistant (Billing & Administrative Specialist) on behalf of our client, a well-established physical therapy practice in Florida with a national reputation for excellence in pelvic health care.

This role is primarily focused on medical billing and revenue cycle support, while also assisting with administrative tasks, patient communication, and scheduling as needed. The ideal candidate is highly organized, detail-oriented, and experienced in billing systems, with the ability to support operations and adapt to evolving workflows.

About The Practice Our client is a long-standing leader in pelvic health physical therapy, recognized for their expertise, innovation, and compassionate approach to care. They provide:

• One-on-one, hands-on treatment
• State-of-the-art biofeedback services
• A discreet, respectful, and welcoming patient experience
• Efficient, effective, and patient-centered care

Their culture is friendly, professional, and deeply rooted in trust and respect. Every interaction is designed to make patients feel supported, informed, and comfortable.

Key Responsibilities

Medical Billing & Revenue Cycle (Primary Focus)

• Submit insurance claims accurately and in a timely manner
• Post payments and ensure proper allocation within the system
• Follow up on unpaid or denied claims and resolve issues promptly
• Update payer information, including adding new providers and credentialing support (e.g., CAQH, Medicare)
• Send patient statements through an external platform
• Accept and process patient payments, ensuring accurate posting
• Maintain accurate billing records and ensure data integrity
• Navigate and manage billing workflows within WebPT and Therabill
• Adapt to new systems as needed and quickly learn new platforms

Administrative & Data Entry Support

• Maintain accurate and up-to-date patient records
• Handle data entry across billing, scheduling, and patient systems
• Enter and manage patient programs/subscriptions in external platforms
• Assist in maintaining organized documentation and workflows
• Support operational improvements, including SOP creation and documentation

Patient Scheduling & Front Desk Support (Secondary)

• Assist with scheduling appointments and managing calendars as needed
• Support waitlist management and appointment coordination
• Coordinate with clinical staff to ensure schedule accuracy
• Answer phone calls and respond to patient inquiries professionally
• Provide support for patient questions related to scheduling, billing, and services
• Communicate clearly and empathetically with patients

Systems & Tools

• WebPT (EMR)
• Therabill
• Microsoft Office & Excel
• Google Workspace
• Adobe
• Zoomv

Requirements

• Prior experience in medical billing and revenue cycle management
• Experience with claim submission, payment posting, and insurance follow-ups
• Familiarity with credentialing processes (e.g., CAQH, Medicare) is a plus
• Experience with WebPT, Therabill, or similar systems preferred
• Strong data entry and documentation skills
• Excellent attention to detail and accuracy
• Strong organizational and time management skills
• Comfortable handling both billing and patient-facing responsibilities
• Strong written and verbal communication skills
• Ability to learn new systems and adapt to changing processes

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and growth.
• Work in a dynamic and supportive team environment.
• Make a meaningful impact by helping to build and strengthen families across the globe.