About the Clinic

Yonge Urgent Care Clinic is a busy walk-in / urgent care and family medicine clinic located in the heart of downtown Toronto. We provide high-quality, efficient medical care 7 days a week and are building a reputation for excellent patient experience, organized operations, and professional standards.

We are looking for a full-time Receptionist / Medical Administrative Assistant who is friendly, highly organized, and able to keep a fast-paced clinic running smoothly.

Position Overview The Receptionist / Medical Administrative Assistant is the first point of contact for our patients and plays a key role in:

• Creating a warm, professional first impression at the front desk
• Managing patient flow and clinic schedules
• Supporting physicians with accurate charting and OHIP billing
• Ensuring the clinic runs efficiently and in line with PHIPA and infection-control standards

This role is ideal for someone with previous medical office / clinic experience who enjoys working with people, can multitask under pressure, and pays close attention to detail.

Key Responsibilities

Front Desk & Patient Experience

• Greet patients in a professional, welcoming manner and check them in efficiently
• Register new patients, verify health cards and demographics, and update patient information in the EMR
• Answer phones, emails, and walk-in inquiries; provide clear information about clinic hours, services, and processes
• Manage waiting room flow; communicate expected wait times and support a calm, respectful environment
• Handle sensitive patient information with discretion and in accordance with PHIPA

Scheduling & Clinic Flow

• Book, confirm, and adjust appointments for walk-in and family practice patients
• Coordinate room usage and patient movement to keep physicians’ schedules running on time
• Prioritize urgent cases appropriately and alert clinical staff when a patient requires urgent attention
• Liaise with pharmacy, labs, imaging centres, and other external providers as needed

EMR, Documentation & OHIP Billing

• Use the clinic EMR (e.g. Oscar Pro/Well EMR/PS Suite or similar) to:
• Create and update patient charts
• Attach/scanning documents, lab reports, referrals, and imaging results
• Enter and verify billing codes accurately; assist with OHIP submissions and reconciliation
• Assist with managing recalls, follow-up lists, and test result tracking according to clinic protocols
• Generate basic reports or lists from the EMR when requested by physicians or management

Administrative & Operational Support

• Collect, record, and reconcile payments for uninsured services, private insurance, and other fees
• Maintain front-desk supplies (forms, labels, cards, printer paper/toner) and assist with stock checks for medical supplies
• Support physicians in preparing forms, referrals, letters, and requisitions
• Assist with onboarding forms and orientation for new patients
• Participate in staff meetings and contribute suggestions to improve clinic workflow and patient experience

Clinical Support (if trained & permitted by clinic policy)

• Take basic vitals (blood pressure, temperature, weight, etc.) when requested
• Prepare examination rooms between patients (tidy, restock, simple cleaning as per infection-control policy)
• Assist with vaccination workflow (forms, consent, documentation, vaccine log entries)

Qualifications

Required

• 1–2 years of experience in a medical clinic, urgent care, family practice, or similar healthcare setting
• Strong computer skills and comfortable working with EMR systems (Oscar/Well EMR/PS Suite/OceanMD or similar)
• Excellent communication skills in English – clear, professional, and patient-focused
• Solid understanding of PHIPA and confidentiality requirements
• Proven ability to multitask in a busy environment, prioritize effectively, and stay calm under pressure
• High attention to detail and accuracy in data entry, scheduling, and billing

Assets (Preferred but Not Mandatory)

• Experience with OHIP billing and reconciliation
• Previous experience in an urgent care / walk-in clinic with high patient volume
• Formal training in Medical Office Administration, Health Administration, or a related field

Personal Qualities We are looking for someone who is:

• Warm, empathetic, and respectful with patients of all ages and backgrounds
• Reliable, punctual, and comfortable working evenings and weekends as part of a rotating schedule
• A team player who supports physicians, nurses, and other staff with a positive attitude
• Proactive in identifying small problems and helping solve them before they become big issues
• Professional in appearance, communication, and conduct at all times

Schedule & Compensation

• Full-time position; evening and weekend availability is required
• Shifts will be scheduled within clinic operating hours (urgent care extended hours)
• Competitive hourly rate, commensurate with experience
• Opportunity for growth as the clinic expands

How to Apply Please submit your resume and a brief cover letter outlining:

• Your relevant medical office / urgent care experience
• Your experience with EMR and OHIP billing
• Your availability (days/evenings/weekends)

We thank all applicants for their interest; only those selected for an interview will be contacted. Job Types: Full-time, Permanent

Pay: From $20.00 per hour

Ability to commute/relocate

• Toronto, ON M5B 1T1: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person