Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive! Brock has been recognized as a Top Employer in Hamilton - Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities. Ignite new possibilities for your career. Break through at Brock. This is a permanent, full-time Administrative Professional position. The posting closes August 3, 2026 at 11:59 PM. ## About the Role Reporting to the Manager, User Services & Engagement, the Library Assistant, Operations Support plays a key role in keeping departmental systems and resources running smoothly. You’ll support the ongoing upkeep of student room booking systems, help update procedures manuals, collect statistics, and handle other administrative tasks as needed. Your daily work will involve coordinating the weekly schedule in our online scheduling software, addressing coverage gaps by calling in additional staff when necessary and approved by the Manager. You’ll also provide circulation and basic copying/printing services, and offer reference help at the Ask Us Desk. You’ll contribute to the library’s Reference Assistants group, supporting student research and assisting with Alternative Format Requests. ### Key Responsibilities - Use scheduling software to maintain and adjust the weekly schedule to ensure adequate coverage for all frontline services (desk, chat, email, head counts, etc.), while supporting related operational needs, including Alternative Format Requests and locker administration. - Utilize library systems to keep an accurate and up-to-date listing of library hours. - Use statistics software for regular data collection and prepare reports as requested. - Receive and resolve patron inquiries and complaints, escalating to the Manager or Department Head as needed. - Support recruitment processes, including searches, logistics, and onboarding. - Use reserves management software and the ILS to submit, track, and process reserve materials; verify citations; resolve issues; and coordinate with faculty and Reserves staff to ensure accurate, timely, and copyright-compliant course readings. - Assist users in locating, using, and borrowing library material, including books, reserve readings, audio-visual items, and other equipment available at the desk. - Provide support to users to operate equipment such as computers, all-in-one printers/scanners/photocopiers, and self-check machines; troubleshoot problems and refer to Library Systems and Technologies staff as necessary. - Maintain and update patron system records accurately, including collecting payments using a point-of-sale machine, creating temporary user accounts for visitors, and recording user interactions. - Circulate through the building as scheduled to conduct headcounts, and identify and report maintenance and security issues. - Provide in-depth research assistance in person and remotely by staffing the Ontario Council of University Libraries (OCUL) virtual reference chat service and the library’s primary email account as the first point of contact; deliver remote support to students, faculty, and staff; and triage inquiries across the library in accordance with established procedures. - Instruct library users in using library collections, online catalogue, databases, Internet resources, and how to formulate search terms. ## Key Skills and Experience - Knowledge of a broad array of information resources and proficiency in searching the library catalogue, library website, and all the electronic databases to which the library subscribes, specifically their general content and use features. - General working knowledge of the responsibilities of library departments and library staff, in addition to the services offered by Learning Commons’ partners and other university units. - Working knowledge of circulation software functionalities, as well as circulation policies and procedures. - Ability to learn independently and keep pace with the changing information environment. - Strong accuracy and attention to detail. - Promotes and embodies inclusivity and respect within the workplace and the broader community. - Maintain strict confidentiality when handling sensitive information, records, and communications, exercising sound judgment and discretion at all times. ### Preferred or Asset Skills - Two-year Library Technician Diploma. - Familiarity with Library of Congress, Music, and Documents classification systems. - Familiarity with copyright legislation and related policies. - Familiarity with Microsoft Office and Springshare Software. ## Salary and Total Rewards Job Grade J, with a salary scale of $57,267.00 - $91,627.00. The target hiring range is $57,267.00 - $59,884.20. The final salary is based on experience, internal equity, and budget considerations within the target hiring range. This permanent position includes: - **Health & Dental Benefits:** Comprehensive extended health, dental, and vision coverage. - **Pension Plan:** Enrollment eligibility in the Brock University Pension Plan. - **Vacation:** Up to 3 weeks per year, in addition to university holidays. - **Professional Development:** Eligibility for the Brock Tuition Waiver Program. We are committed to offering flexible work arrangements where possible, as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed. Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups. We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.ca if you require a disability related accommodation so we can ensure your participation needs are met. Brock University does not use AI Technology at any stage of the recruitment process. We appreciate all applications received. Candidates that are selected for an interview will be contacted.