Job Summary

IndiGo, India’s leading airline, is seeking a dedicated and customer-focused Reservation Executive to join our airport operations team. The successful candidate will be responsible for managing passenger reservations, ensuring a seamless booking experience, and providing exceptional customer service at the airport. This role requires attention to detail, effective communication skills, and the ability to work in a fast-paced, dynamic environment.

Key Responsibilities

• Manage and process flight reservations accurately for passengers via online systems, call centers, and airport counters.
• Assist passengers with ticket bookings, cancellations, rescheduling, and special requests.
• Provide clear and timely information regarding flight schedules, fares, baggage policies, and travel guidelines.
• Handle customer inquiries and resolve issues promptly to ensure high customer satisfaction.
• Collaborate with airport staff, ground operations, and other airline teams to facilitate smooth passenger handling.
• Maintain up-to-date knowledge of airline policies, promotional offers, and government regulations.
• Ensure compliance with airline safety, security, and operational standards.

Required Skills and Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Proficiency in computer operations, reservation systems, and MS Office.
• Strong verbal and written communication skills in English; knowledge of additional languages is a plus.
• Excellent interpersonal and customer service skills.
• Ability to multitask and work efficiently under pressure in a fast-paced airport environment.
• Attention to detail and accuracy in handling reservations and passenger data.

Experience

• Prior experience in airline reservations, customer service, or hospitality is preferred but not mandatory.
• Fresh graduates with strong communication and technical skills are encouraged to apply.

Working Hours

• Flexible shifts including mornings, evenings, weekends, and holidays, based on operational requirements.
• Full-time airport-based role with rotational shifts.

Knowledge, Skills, and Abilities

• Knowledge of airline reservation and ticketing systems.
• Strong problem-solving and conflict-resolution skills.
• Ability to handle high-stress situations with professionalism.
• Good understanding of airport procedures and passenger handling protocols.
• Capability to work both independently and as part of a team.

Benefits

• Competitive salary with performance-based incentives.
• Travel concessions and discounts on IndiGo flights.
• Health insurance and wellness programs.
• Professional training and career development opportunities.
• Dynamic and inclusive work environment.

Why Join IndiGo?

Joining IndiGo means being part of a fast-growing, customer-centric airline that values innovation, teamwork, and employee development. You will gain exposure to diverse airport operations, enhance your professional skills, and contribute to delivering a world-class travel experience to millions of passengers.

How to Apply

Interested candidates can apply online through IndiGo’s official career portal or submit their resumes to the recruitment team at careers@goindigo.in. Please ensure your application highlights relevant skills, qualifications, and any prior customer service experience.