Role Description We are seeking a motivated and detail-oriented Medical Assistant to join our RPM Team. In this role, you will be responsible for assisting with various tasks and answering phone calls throughout the day. The ideal candidate will be passionate about patient care, possess strong communication skills, and thrive in a remote work environment. This is an entry-level opportunity with growth potential. Key Responsibilities • Monitor incoming RPM data (e.g., blood pressure, glucose, pulse oximetry, weight). • Conduct routine patient outreach to encourage device adherence and reinforce proper measurement techniques. • Document RPM-related patient interactions, device readings, adherence notes, and communications accurately and timely in the electronic health record (EHR). • Complete delegated clerical and administrative tasks on behalf of nursing staff to support patient engagement, care coordination, and quality outcomes. • Report changes in condition to nursing or clinical staff according to established protocols. • Maintain patient confidentiality and comply with HIPAA, CMS RPM requirements, and organizational policies at all times. • Maintain Nsight Health’s culture of positivity and patient-centered care. • Maintain compliance with company policies and applicable regulations. • Perform other duties as assigned. AI Fluency Requirement – Non Negotiable Nsight is an AI-first organization. Every member of our team is expected to actively use AI tools in their day-to-day work — not as a novelty, but as a core productivity multiplier. This role requires genuine curiosity about AI, comfort experimenting with tools like Claude, ChatGPT, and workflow automation platforms to support clinical documentation and care coordination tasks, and the judgment to know when AI helps and when it doesn't. If AI makes you uncomfortable, this is not the right role. Qualifications • Active Medical Assistant (MA) Certificate and/or proof of completion of a nationally accredited program. • Passion for patient care, with empathy and compassion. • Strong ability to educate patients effectively. • Ability to work independently in a quiet, HIPAA-safe environment. • Reliable, high-speed internet connection. • Strong communication and organizational skills. Requirements • Minimum internet speed of 50 Mbps download / 10 Mbps upload. • Hardwired internet connection required. • Speed test submission required during the offer process. • Private, HIPAA-compliant workspace. Schedule • This position operates on a 4-day work week structure, consisting of 10-hour shifts. • Must be available to work rotating holidays throughout the year. • Requires mandatory coverage of a minimum of two (2) weekends per month. Training Requirements • All new hires must complete a comprehensive training program • Duration 4 weeks • Schedule Monday through Friday, 900am - 600pm Eastern Time • Attendance is mandatory to ensure readiness prior to independently supporting patients. Compensation & Benefits • Competitive base pay $18-$20 an hour • Shift Differentials • Evening Differential +$1.50/hour for hours worked after 700 PM ET • Late Night Differential +$2.00/hour for hours worked after 1000 PM ET • Weekend Differential +$1.50/hour for all hours worked Saturday and Sunday • Shift differentials are paid in addition to base hourly wages and reflected in the applicable payroll cycle. • Additional Compensation • Sign-On Bonus $1,500 paid after 120 days of continuous employment, contingent upon active employment and satisfactory performance at time of payout. • Monthly Bonus Potential Up to $1,000 • 5% Bilingual Pay Allowance • Benefits Include • 11 Paid Company Holidays annually • Paid Time Off (PTO) • Medical, Dental, Vision, and supplemental insurance options • 401(k) Plan with 3.5% Company Match • Company-provided equipment Join Our Mission-Driven Team At Nsight Health, you’ll be part of a fast-growing organization that sits at the intersection of healthcare, technology, and compassion. We’re looking for people who care deeply about improving patient lives and building the future of connected care. Our team culture is collaborative, agile, and purpose-driven. Every role—from clinical operations and customer success to marketing, technology, and leadership—directly contributes to improving how healthcare organizations care for their patients. Recruitment Fraud Alert Nsight Health takes candidate safety seriously. Please be aware that fraudulent individuals may impersonate our recruiters or employees and offer fake employment opportunities. All legitimate interviews with Nsight Health are conducted through our formal hiring process, and employment offers are only extended after candidates have successfully completed required interviews and evaluations. Official employment offers are communicated by a member of our team via a scheduled phone call. We will never offer employment without first meeting with you through our established hiring procedures. If you receive a suspicious email, text message, or job offer claiming to be from Nsight Health, please verify its authenticity by contacting us directly through our official website or careers page. Nsight Health is not responsible for offers or communications made by unauthorized individuals claiming to represent our organization.