Role Description

Reporting to the Big Worries Strong Spirit Manager and working closely with the program’s Clinician, the Intake Coordinator position acts as the first official contact for referred parents/caregivers, assesses program eligibility based on an adapted screening tool and an over-the-phone culturally respectful interview process, and helps parents/caregivers find additional supports and resources where needed. The Intake Coordinator also works closely with the Big Worries Strong Spirit Parent/Caregiver Support Coaches through executing biweekly intake updates and case formulations, assigning and scheduling program eligible families to Coaches, and registering families on the program’s activity and video portal.

This integral position also contributes to program monitoring, support, and development, including and not limited to data collection and entry related to referrals, family feedback surveys, and participating in collaborative discussions about how the program can continuously adapt to meet the needs of the families that we serve.

Finally, where necessary, the Intake Coordinator liaises with referral agents which include:

• Counsellors
• School Counsellors
• Elders
• Family Physicians
• Nurse Practitioners
• Indigenous Child and Youth Mental Health Clinicians
• Early Childhood Educators
• Family/Youth Support Workers
• Other service providers as needed

Qualifications

• Bachelor’s degree in child and youth care or other related fields working with families and children, with preference given to specialized Indigenous family and community-oriented programs.
• Workplace training in administering mental health related screening and interviewing.
• Workplace training in professional and human-centered case documentation.
• Approximately 3 years of relevant experience preferred.
• An equivalent combination of training, education, and experience will be considered.

Requirements

• Assesses referral eligibility while working in consultation with the staff Registered Clinician.
• Ensures that parents/caregivers and referral agents are served in a timely manner according to the program protocols and policies.
• Executes parent/caregiver coach assigning.
• Connects families to culturally safe and appropriate resources and service providers, as needed.
• Consults with program supervisors when case concerns arise.
• Creates regular reports and contributes to monitoring processes related to intake.
• Regularly presents intake related updates and coach assigning during team clinical support round meetings.
• Maintains accurate and professional records and documentation that are clear, culturally safe, trauma-informed, and respectful.
• Participates in periodic program outreach initiatives as a member of the team.
• Participates in team training opportunities.
• Applies the Agency’s Diversity Lens and Framework for Support in all assignments associated with this role.
• Follows legislation, policies, and First Nation, Métis, and Inuit guidelines that support program delivery.
• Performs additional related duties as required.

Benefits

• This is a full-time position with a 37.5-hour work week. Regular business hours are Monday to Friday, 8:30 a.m. to 4:30 p.m.
• This position is open to candidates around the province of BC, and the job can be done remotely in BC.
• The Intake Coordinator is unionized through the Health Sciences Association of B.C with the Health Science Professionals bargaining unit.
• The hourly rate is between $44.85 - $56.02.

How to Apply

Please submit your resume along with a cover letter, in PDF format, clearly documenting how you satisfy the requirements outlined in this job posting to this link by 5:00 p.m. on August 29, 2026.

We regret that only short-listed candidates will be contacted to schedule an interview.

CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and/or addiction, either through self or a loved one, is an asset.