[Hiring] Care Team Coordinator @Closing the Gap Healthcare

Role Description

We are seeking a passionate and dedicated Care Team Coordinator to join your team. In this role, you will coordinate and schedule home and community visits, communicate with our healthcare providers, ensuring seamless service delivery while providing empathetic support to the clients and providers. Your administrative skills will help keep our operations organized and efficient.

  • Assist and interact with clients, delivering exceptional customer service and support.
  • Present information about CTG programs and services to clients to promote service engagement and support sales efforts.
  • Schedule visits and manage communication between clients and providers, ensuring timely and effective service.
  • Accurately and efficiently assess customer requests and address them immediately or escalate as appropriate.
  • Keep track of all client interactions, schedules, and relevant documentation to maintain a smooth workflow.
  • Work closely with an experienced leadership team, benefiting from their guidance and direction as you grow in your role.

Qualifications

  • Exceptional communication and interpersonal skills, with bilingual proficiency in French and English.
  • A passion for customer service and a desire to grow within the healthcare industry.
  • Commitment to ensuring the confidentiality and privacy of client information at all times.
  • Organized with precise attention to detail and efficiency in data entry.
  • Knowledge of medical terminology is an asset.
  • A diploma from Community College in Communication, Business Administration, Office Administration, or Medical Office Administration and/or Grade 12 Diploma with related experience.

Benefits

  • Competitive total compensation package.
  • Group benefits including medical and dental.
  • Generous vacation package.
  • In-depth training and orientation to set you up for success.
  • A culture of performance recognition and appreciation.
  • A commitment to excellence.

Company Description

Closing the Gap Healthcare (CTG) is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization. We are A Team Made for Caring™ dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

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