Fresh Grocery / Supermarket Operations Manager(生鲜超市运营类)-Mandarin Speaking

About Fantuan:

Fantuan was founded in Vancouver, Canada in 2014. With a mission of “life made easier,” the company is a one-stop platform providing food delivery (Fantuan Delivery), reviews (Fantuan Reviews), an errand service (Fantuan Rush), e-commerce and marketing services. Fantuan is one of the top Asian life-services platforms in North America, currently operating across Vancouver, Toronto, Edmonton, Calgary, Montreal, Los Angeles, New York and other metropolitan areas in Canada and the US.

关于饭团：

饭团是一家北美互联网生活服务公司，主要业务包括饭团外卖、饭团点评、饭团跑腿，结合中式优质服务与北美先进大数据技术，以互联网思维推动生活服务行业变革。 目前，饭团已覆盖温哥华、多伦多、卡尔加里、蒙特利尔，洛杉矶，纽约等加拿大及美国主要城市，为海外华人乃至所有海外消费者提供更加便捷、高效、智能的生活服务。

岗位名称：生鲜 / 商超运营经理

岗位定位：负责饭团外卖生鲜 / 商超业务从 0-1 搭建与全链路运营，统筹线上平台运营及线下生鲜 / 商超门店、供应链管理，以订单量、GMV 及业务健康度为核心目标，打造区域领先的生鲜商超本地生活服务体系。

岗位职责 ：

  • 战略与目标管理 结合公司整体经营战略，完成生鲜 / 商超业务的战略解码，制定可落地的城市 / 区域市场策略并推动执行。
  • 拆解年度 / 季度 / 月度业绩目标（订单量、GMV、客单价、复购率等），通过精细化过程管理驱动团队达成结果。
  • 全链路业务运营 线上平台运营：负责生鲜 / 商超品类的平台规则搭建、商品管理、活动策划、用户运营与商户运营，提升平台曝光与转化。
  • 线下门店与供应链运营：统筹生鲜 / 商超前置仓、品控、履约效率优化，管理供应链采购、仓储、配送全流程，保障商品供给稳定与成本可控。
  • 基于数据分析完成业务诊断，协调市场、物流、采购、技术等跨部门资源，推进业务良性增长。
  • 团队与生态管理 搭建、补充并管理生鲜 / 商超运营团队，制定人才培养与激励机制，提升团队稳定性与战斗力。
  • 维护与加盟商、供应商的合作关系，协调解决业务问题，提升合作满意度与生态健康度。
  • 正向传递公司企业文化，确保团队践行核心价值观。
  • 市场与竞争管理 调研区域市场及竞品动态，收集用户与商户需求，制定差异化运营策略，提升市场份额与品牌影响力。

任职要求：

  • 经验要求 3 年以上本地生活 / 生鲜商超 / 电商零售运营管理经验，具备从 0-1 项目搭建经验者优先。
  • 华人生鲜超市经验优先。
  • 有生鲜 / 商超供应链管理经验或外卖平台运营经验者优先，无相关经验者勿投。
  • 具备团队管理经验，能有效激发团队潜能，带领团队完成业绩目标。

能力要求

  • 结果导向，具备较强的自我驱动力与问题解决能力，能在高压下高效推进项目。
  • 熟练使用 Excel、PPT 等工具，擅长数据分析，能透过业务数据洞察本质，独立完成业务诊断与方案制定。
  • 具备优秀的跨部门沟通协调与统筹规划能力，能高效协同多方资源推进业务落地。

其他要求

  • 熟悉本地生活服务或生鲜商超行业规则，对供应链管理、平台运营有深刻理解。

Role Overview:
Responsible for building and managing the fresh grocery and supermarket business for Fantuan Delivery from 0 to 1, overseeing the full operational chain including online platform operations, offline grocery/supermarket stores, and supply chain management. The role focuses on achieving key business metrics such as order volume, GMV, and overall business health, with the goal of establishing a leading local fresh grocery and supermarket service ecosystem in the region.

Key ResponsibilitiesStrategy & Target Management

  • Translate the company’s overall business strategy into actionable strategies for the fresh grocery / supermarket business, and develop implementable city or regional market strategies.
  • Break down annual, quarterly, and monthly performance targets (e.g., order volume, GMV, average order value, repurchase rate) and drive team performance through refined operational management.

End-to-End Business Operations

Online Platform Operations

  • Establish platform operational rules for the fresh grocery / supermarket category, including product management, campaign planning, user operations, and merchant operations.
  • Improve platform exposure, traffic conversion, and overall category performance.

Offline Store & Supply Chain Operations

  • Oversee front warehouses, product quality control, and fulfillment efficiency for grocery and supermarket operations.
  • Manage the end-to-end supply chain, including procurement, warehousing, and delivery, ensuring stable supply and cost efficiency.

Data-Driven Operations

  • Conduct data analysis to diagnose business performance and identify growth opportunities.
  • Coordinate with marketing, logistics, procurement, and tech teams to drive sustainable business growth.

Team & Ecosystem Management

  • Build, expand, and manage the fresh grocery / supermarket operations team, establishing talent development and incentive mechanisms to enhance team performance and stability.
  • Maintain strong relationships with franchise partners and suppliers, resolving operational issues and improving partnership satisfaction.
  • Promote and embody the company’s core values and culture within the team.

Market & Competitive Analysis

  • Conduct regional market and competitor research, collect insights from users and merchants, and develop differentiated operational strategies.
  • Strengthen market share and brand influence within the local market.

QualificationsExperience

  • 3+ years of experience in local services, fresh grocery / supermarket operations, or e-commerce retail operations.
  • Experience in building projects from 0 to 1 is highly preferred.
  • Experience in grocery/supermarket supply chain management or food delivery platform operations is preferred.

Candidates without relevant experience will not be considered.

  • Proven team management experience, with the ability to motivate teams and achieve business targets.

Skills

  • Results-driven with strong self-motivation and problem-solving abilities, capable of delivering results in a fast-paced and high-pressure environment.
  • Proficient in Excel, PowerPoint, and data analysis, with the ability to derive insights from data and independently produce business diagnostics and operational strategies.
  • Strong cross-functional communication and coordination skills, with the ability to effectively mobilize resources across teams.

Other Requirements

  • Strong understanding of local services or fresh grocery/supermarket industry operations.
  • Solid knowledge of supply chain management and platform operations.

Job Type: Full-time

Pay: From $8,000.00 per month

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Vision care

Work Location: In person

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