French Bilingual Customer Care Outfitter – PT Seasonal

Job Description:

  • Provide customer service in French and English
  • Perform customer contact procedures and meet performance requirements
  • Respond to incoming inquiries and resolve account, order-status, and after-sale service issues
  • Handle return and exchange procedures, shipping and delivery problems, incorrect items, billing questions, declined credit cards, inventory inquiries, and sales promotions
  • Capitalize on sales opportunities by offering preferred products, suggesting similar items, and asking for orders on gift card balance contacts
  • Use advanced training, systems, desktop resources, communication, negotiation, soft skills, and problem-solving to resolve customer dissatisfaction
  • Research the CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs, programs, tools, and resources to provide accurate information
  • Use feedback and coaching to maximize performance and develop skills
  • Perform all other duties as assigned

Requirements:

  • Bilingual French and English
  • Knowledge of and familiarity with basic computer use, Microsoft Office, and web navigation
  • Comfortable working in a sedentary, computer-based environment
  • Ability to write, type, and use multi-channel systems
  • Ability to read documents, reports, computer screens, and other written communication
  • Ability to effectively interpret and manage difficult situations
  • Ability to work on a team and independently
  • Valid Canadian Firearm Possession & Acquisition License (PAL) is an asset

Benefits:

  • Immediate employee discount
  • Fun work environment
  • Competitive wages
  • Excellent benefits
  • Unlimited career advancement opportunities
  • Discounts on retail merchandise, restaurants, world-class resorts and conservation attractions
  • Bass Pro Cares Fund
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